OnDemand

Beating the Blockers: CX Transformation

Presented: 1st December 2021


Hear what customer experience business leaders say is holding back CX transformation


Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS trusts and in local government.

Learn about what this means for the direction of travel for CX design in 2022 and a post-COVID world by watching the webinar below.

 

This webinar revealed exclusive first insight of customer experience market research which was commissioned by Netcall in collaboration with Davies.

We interviewed 360 senior CX and Digital Transformation management at leading UK-based financial services businesses, NHS trusts and in local government.

Future proofing CX e-book cover
Future Proofing CX eBook

Hear what customer experience business leaders say is driving CX transformation. This eBook provides all the data from our research project.

Customer Experience Research conducted by Hayhurst Consultancy for Netcall and The Davies Group in August-September 2021. 360 senior Customer Experience and Digital Transformation management at leading UK-based Financial Services businesses, NHS Trusts and in Local Government were surveyed.


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