Beating the Blockers: CX Transformation
Presented: 1st December 2021
Hear what customer experience business leaders say is holding back CX transformation
Revealing research conducted with 360 senior Customer Experience (CX) and Digital Transformation management at leading UK-based financial services businesses, NHS trusts and in local government.
Learn about what this means for the direction of travel for CX design in 2022 and a post-COVID world by watching the webinar below.
This webinar revealed exclusive first insight of customer experience market research which was commissioned by Netcall in collaboration with Davies.
We interviewed 360 senior CX and Digital Transformation management at leading UK-based financial services businesses, NHS trusts and in local government.
Hear what customer experience business leaders say is driving CX transformation. This eBook provides all the data from our research project.
Customer Experience Research conducted by Hayhurst Consultancy for Netcall and The Davies Group in August-September 2021. 360 senior Customer Experience and Digital Transformation management at leading UK-based Financial Services businesses, NHS Trusts and in Local Government were surveyed.
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