Delivering Excellent Digital & Citizen-Contact Experience

Recorded: Tuesday 23rd November 2021

Customer contact experience reimagined

Watch our recent webinar, delivered with our partner PSDTF. Blackburn with Darwen Borough Council, a unitary located in Lancashire, are at the forefront of improving customer experience, by adopting a range of customer engagement and automation tools to empower customer experience advisers in tackling challenges such as austerity, the pandemic and beyond.

This interaction session enabled attendees to hear and understand how Blackburn with Darwen have reached the position they are in, how this benefits the organisation, staff & citizens and what the vision is for the council moving forward.

Topics covered include:

  • Developing a Digital Culture
  • Blackburn with Darwen’s Vision for the Digital Future
  • Delivering Citizen-focused Contact & Experience

So, if you want to deliver better outcomes to citizens, please watch the recording here.