Delivering Excellent Digital & Citizen-Contact Experience

Watch our recent webinar, delivered with our partner PSDTF. Blackburn with Darwen Borough Council, a unitary located in Lancashire, are at the forefront of improving customer experience, by adopting a range of customer engagement and automation tools to empower customer experience advisers in tackling challenges such as austerity, the pandemic and beyond.

This interaction session enabled attendees to hear and understand how Blackburn with Darwen have reached the position they are in, how this benefits the organisation, staff & citizens and what the vision is for the council moving forward.

Topics covered include:

So, if you want to deliver better outcomes to citizens, please watch the recording here.