Digital December

Recorded: 7th December 2020

Improvement and innovation day

We were delighted to be involved in Digital December. The Improvement and innovation network hosted the event, they deliver free conferences and events for the public and not-for-profit sectors on transformation.

This week-long virtual conference had a number of digestible sessions. And Netcall sponsored the improvement and innovation day on the 7th.

Watch the recording of our session with Simon Pike, Market Solution Specialist and Richard Billington, CTO, here at Netcall. They discuss the current challenges that councils are facing going into 2021, what the innovators have in common and much more.

You can also watch the session with our customer, Cairn Housing Association. Hear how the pandemic has accelerated channel shift and changed how they serve their tenants with Neil Golightly, Business Services Manager, Cairn Housing.

​Deep funding cuts over recent years have forced local government to find efficiency savings in order to continue delivering services. With no end to austerity in sight, the latest analysis indicates that English councils will face a funding black hole of almost £8 billion by 2025.