Category 08 September 2020

How end-to-end system development has allowed Cairn to improve service delivery during lock-down


Hear from Sarah Parker, Project Manager at Cairn Housing Association, who spoke at a recent Gov Share event.


She shared how Cairn replaced and launched a new Customer Management System during lockdown using end-to-end system development. And how they launched a new self-service portal built on Liberty Create. This allowed customers to pay their rent, get in touch and to report things like repairs, complaints and anti-social behaviour.

And all of this while staff were working remotely.

She also covers:

  • How end to end integration with Liberty Converse and Create allowed them to improve service delivery for customers and provide new digital services
  • How their systems support colleagues to work seamlessly from any location
  • How COVID-19 allowed them to embrace digital tech, digital services and define a new normal.

You can see all the presentations from the day here.

For further information on how Cairn Housing Group harnessed the power of low-code to ensure no tenant was left behind see the Transforming the tenant journey story.

 

You might also like


Richard Farrell and Dave Pattman, CX Services Managing Director from Gobeyond, consider how tough it is to deal with the continuous uncertainty that the pandemic has caused, we ask how can organisations work through the changing policies and processes and get to the value quicker?

We recently added AI-powered Robotic Process Automation (RPA) technology to our Liberty Platform capabilities. In this blog we’ll introduce you to Liberty RPA, the benefits that it has for organisations, its limitations and why we think this is great news for you, our customers.