Netcall Patient Hub does exactly that
The greatest barrier to any kind of technology is that it’s too difficult to use. If the new thing you want people to do, is much more hassle than what they’re used to, they just won’t do it.
However, if the new way removes barriers, is faster, more efficient, more informative, helpful and no hassle at all… the chances are people will adopt it willingly, often without even thinking about it. Because it’s easy.
That’s exactly how Patient Hub works. Let’s take a look at how Patient Hub can help at every step along the journey.
Appointments made easy
Patients need nothing more complicated than their phone and their date of birth to access their appointments. Book, confirm, rearrange all at the touch of a button. And they get easy access to digital letters, leaflets and reminders.
To help manage social distancing at the hospital, patients can simply click a link when they arrive in the car-park and wait to be called in.
Patients get quick and secure access to their test results. Patients get an SMS with a link to the portal. Using two factor authentication, they can get instant access to their results.
Accessing educational videos
Patients can easily access educational videos to learn about their treatment or procedure. They can watch pre or post appointment videos at their own pace.
Attending video appointments
Instead of asking patients to type in long complex URLS to video appointments from appointment letters, they simply click a link. They can access their video appointment directly in the portal, no matter which video provider you use.
Accessing their clinical care record
Patients can access their clinical care record, for example Patient Knows Best, directly from the portal. So they only have one log in, with instant access to all their details.
Feeding back after the appointment
The friends and family test or post admission surveys can be sent direct to the patients mobile after the appointment. And because it is so easy, more patients complete them.
Easy for the booking centre too
Because Patient Hub is fully integrated into your booking centre, your advisors get real-time information. Patients can easily request a call back straight from the portal too.
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Netcall is providing a digital portal to Chesterfield Royal Hospitals NHS Foundation Trust to offer patients 24/7 access to their appointment information from early 2020.
We understand the strain that Did Not Attend (DNA) rates put on the NHS. Patient Hub can reduce patient DNAs by as much as 40%. That’s not just a big saving – that’s huge.
Hospitals struggle with appointment management and meeting the 92% target. It’s sad to see 8 million possible appointments are missed. Helping patients remember to attend, or reschedule, their appointments is a real battle.