Category 15 October 2019

How to optimise the customer experience

For Nationwide, their members come first. That’s why they have topped the league table for customer experience for a number of years.

To stay on top, they have been through a digital transformation journey. Using Netcall solutions to build low-code for banking apps and systems and delivering a first-class customer experience.

Fintech Finance took the opportunity to speak to Nationwide about how to optimise the customer experience, while at that same time reducing overall costs.

Read more about how we help our financial services customers reach their customer experience goals.