Omnichannel Conversations – Liberty Converse Feature Sheet
Engage and assist your customers, when and where they want
The best way to assist your customers
Customer interactions are becoming more complex. They are made by audiences of digital natives and online novices alike. One thing remains constant: everyone expects to be able to access your services and products where, when and how they want.
Supporting that demand requires an agile blend of intelligent automation and expert access across all of your digital and non-digital channels. You must provide confidence that they will always receive timely, effective assistance. Getting it right ensures positive customer experiences in every engagement.
Liberty Converse is an omnichannel contact centre management solution that provides a wide selection of customisable intelligent CX automations across digital and non-digital channels. Using our automations, you can design sophisticated, custom IVRs for voice channels and deploy routine / bespoke chatbots across digital channels. You can build fully customised self-service across all Liberty channels.
Read the full Liberty Converse Omnichannel Conversations Feature Sheet.
Key features
- Softphone/phone
- SMS when integrated with Liberty Connect
- Facebook Messenger when integrated with Liberty Connect
- Instagram Messaging with Liberty Connect
- Google Business Messaging with Liberty Connect
- Web Assistant when integrated with Liberty Connect
- Liberty Create apps when integrated with Liberty Create
- Access to intelligent automations across all channels
Other Liberty Converse feature sheets
Quality Management
Reporting
Shifts and Rotas
Softphones
Workforce Management – Forecasting
Workforce Management – Screen Recording
Workforce Optimisation
Agent Evaluation
Business Systems Integrations
Business Systems Integrations – Microsoft Dynamics
Customer Satisfaction
CX Automations
CX Management Information Systems
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