Planning Application Demo
Using low-code to improve the citizen experience
Use Liberty Create to transform the planning application process
Tewkesbury Borough Council wanted to digitise their planning application process to improve the customer experience and speed up processing time. By using low-code they created an easy-to-use tracker with real-time updates, pulled from their back office system — keeping customers in the loop about the status of their application. Customers can subscribe for updates and receive automated texts or emails when the planning application is updated. The result: proactive customer communication and an improved user experience.
Clare Evans, Joe Cole and Amy Adams from Tewkesbury Borough Council share their demo of their Planning Application Tracker, designed to improve citizen experience.
Discover the power of Liberty Create for your organisation.
Low-code has transformed the insurance broker experience. And it can help you too – by enhancing end-to-end customer service.
Explore some more winning ideas, built by our customers, using Liberty Create — our low-code platform.
Using Liberty Create for transformation
Each year we evaluate our entries against three core criteria of customer experience, digital transformation and innovation. The awards celebrate the impressive efforts by our Create customers to digitally enhance the lives of customers, communities and organisations across the UK.
Customer experience
Great CX makes lives easier and builds goodwill. As a key differentiator that drives success, it means customers are treated right and treated well. Whether it’s for your customers, people or operations, a new app should be easy to use, fast and solve challenges.
Digital Transformation
Digital transformation is changing the lives of customers, organisations and communities everywhere – from redesigning processes or enhancing self-service. Whatever the challenge, digital change should deliver a positive, more efficient experience.
Innovation
Innovation is coming up with new, creative ways to tackle challenges. You might need to be quick to respond to a changing situation, or looking for a new idea to solve a growing problem. Apps fuelled by innovative thinking produce results AND new opportunities.
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Tewkesbury Borough Council is using its digital transformation program to improve services for its customers, deliver environmental improvements and make significant financial savings.
Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands.
To help improve services for their housing tenants, Adur & Worthing Councils built a housing repairs app. This app allows tenants to report items to be repaired, book appointments for operatives to fix the repair as well as scheduling field work. All while keeping everyone up to date.