Demo: Tewkesbury Borough Council

Planning Application Demo

Using low-code to improve the citizen experience

Use Liberty Create to transform the planning application process

Tewkesbury Borough Council wanted to digitise their planning application process to improve the customer experience and speed up processing time. By using low-code they created an easy-to-use tracker with real-time updates, pulled from their back office system — keeping customers in the loop about the status of their application. Customers can subscribe for updates and receive automated texts or emails when the planning application is updated. The result: proactive customer communication and an improved user experience.

Clare Evans, Joe Cole and Amy Adams from Tewkesbury Borough Council share their demo of their Planning Application Tracker, designed to improve citizen experience.

See low-code in action

Discover the power of Liberty Create for your organisation.

App of the Year 2022 showcases the best apps, created by our customers in Liberty Create — designed to enhance customer experiences, and demonstrate innovation and digital transformation.
Be inspired

Low-code has transformed the insurance broker experience. And it can help you too – by enhancing end-to-end customer service.

Explore some more winning ideas, built by our customers, using Liberty Create — our low-code platform.

Using Liberty Create for transformation

Each year we evaluate our entries against three core criteria of customer experience, digital transformation and innovation. The awards celebrate the impressive efforts by our Create customers to digitally enhance the lives of customers, communities and organisations across the UK.

Customer experience

Great CX makes lives easier and builds goodwill. As a key differentiator that drives success, it means customers are treated right and treated well. Whether it’s for your customers, people or operations, a new app should be easy to use, fast and solve challenges.

Digital Transformation

Digital transformation is changing the lives of customers, organisations and communities everywhere – from redesigning processes or enhancing self-service. Whatever the challenge, digital change should deliver a positive, more efficient experience.


Innovation is coming up with new, creative ways to tackle challenges. You might need to be quick to respond to a changing situation, or looking for a new idea to solve a growing problem. Apps fuelled by innovative thinking produce results AND new opportunities.

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To help improve services for their housing tenants, Adur & Worthing Councils built a housing repairs app. This app allows tenants to report items to be repaired, book appointments for operatives to fix the repair as well as scheduling field work. All while keeping everyone up to date.