Podcast 12 September 2019

#2 CX Appeal // Multichannel vs. Omnichannel with Dave Amps

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Welcome to the second episode of CX Appeal.



In this episode, Louise Wright is joined by Netcall’s Customer Solutions Director Dave Amps. They discuss the differences between multichannel and omnichannel customer service. And why there’s so much confusion in the industry about the two terms.