Podcast 12 September 2019

#6 CX Appeal // Design thinking for Customer Experience with Justine Siebke


What is design thinking and how does it relate to customer experience?

Louise Wright chats with Justine Siebke to find out. Justine offers a beginner’s guide on how to apply key principles of service design. Plus how to own your customer journey and the importance of removing the barriers to improving user experience, customer experience, digital experience and more.