Podcast 12 September 2019

#9 CX Appeal // National Customer Services Week with Kerry Joicey


We couldn’t let National Customer Services Week pass us by without a quick chat about it on the podcast.


Louise Wright catches up with fellow marketer Kerry Joicey who has been out on the road in the last few weeks. Kerry shares her views on how customer services have evolved and what she learnt at the recent Call Centre & Customer Services Summit (CCS). Plus how we’ve been supporting Nationwide’s journey to transform their CX.