Power of change: Make your CX projects deliver real ROI

 

Any investment in CX must deliver a return on investment (ROI). And, mid-sized organisations often find it difficult to measure the potential return. 52% of organisations believe digital will significantly disrupt their revenue. How will you ensure your CX investments deliver real results?

Richard Farrell, (our CTO) and Jonathan Rapley, (Transformation Specialist) discuss customer focus, process and your route to successful digital transformation.

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