Save costs, reduce call traffic and improve call efficiency
Your switchboard is a busy place with internal and external calls. Nobody wants to wait on hold for minutes, whether it’s a customer with a simple question or a member of staff trying to connect with another department.
Our sophisticated speech bot, ContactPortal, helps to reduce call traffic. It reliably and accurately routes calls and keeps staff connected, wherever they are working and regardless of what device they are on. It can take the strain while you are handling increased call volumes, such as right now with COVID.
To see ContactPortal in action, watch this demo with John Sheehan, one of our Solution Architects. In just 10 minutes, he’ll demonstrate some calls, and show you around the administration, explaining how easy it is to manage and make quick changes. Plus, he shows the stats and reports that back up the improved performance that ContactPortal can deliver to your call handling.
You might also like
ContactPortal, our switchboard operator bot based on intelligent voice recognition, complements the need for traditional switchboard operators.
Are you tasked with reducing call traffic, when call volumes are increasing? Want to make staff easily contactable, even when they’re not working onsite? An operator speech bot may hold the key to increasing call efficiency, saving costs and enabling your Operators to be deployed for additional tasks.