Netcall 18 November 2019

‘What’s Next?’ A collaborative approach

A journey to accelerate change with Anand Patel [27 mins]

Head of Technology & Innovation, Anand Patel shares the benefits of bringing IT and line of business together for a collaborative approach to change, with real-life examples of how this is supporting transformation.

Watch all recordings from the day here.


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Many solutions, such as eforms claim to deliver digital transformation. But what they actually mean is that they will transform the front door and leave the rest of the citizen journey largely untouched. There are many stages of a citizen journey from request to fulfilment. If those stages are not transformed you get lots of rework, rekeying and errors. Resulting in inefficiencies, cost, unhappy citizens and employees!