Watch the highlights from the day
Our interactive ‘What’s Next?’ Conferences were attended by Senior IT and Change leaders. With a mix of keynote presentations, panel discussions and focus groups they uncovered the most pressing challenges in CX and digital transformation. Key themes included the integration of legacy IT, lack of skills and culture change.
Netcall CTO Richard Billington shares his key takeaways from our London session. Plus hear from attendees on their best bits from the day.
Watch all recordings from the day here.