Better tech means better healthcare
This can help transform the whole organisation and not just one specific department. But don’t worry, this isn’t as scary as it sounds. With RPA and low-code you start small by fixing one process at a time.
As the UK Health Secretary stated recently, “better tech means better healthcare”.
We can help you make that a reality.
The challenge for CIOs
• Many systems are not interoperable
• Multiple internal silos of activity
• Ever changing targets, mandates and requirements
• Limited resources and tight budgets
• A long list of desired transformation projects
For more than 20 years, we have partnered with the NHS to deliver transformative tech. Which has had a huge impact on patient experience. More than 75% of UK acute NHS Trusts rely on our systems.
We understand the needs of healthcare. And our cutting-edge tech makes Netcall the perfect partner.
How we help different parts of the NHS
Acute Hospital Trusts
Right from the beginning when arriving at the hospital or entering virtual waiting rooms. Through to triage, consultations and visits to theatre. All the way to the discharge process.
By integrating systems and using a digital-first approach, patient flow can be smooth and joined up. And the hospital can benefit from real-time visibility, meaning you can make the most out of expensive clinical resources.
With the right platform, more possibilities open up. Patients could also have access to their care timetable and even use video appointments where needed. You can have a flexible pathway. One which allows patients to regress instead of starting at the beginning when they have a setback.
Or even introduce active monitoring, so potential issues can be flagged quickly and acted upon. The tool can be built around the needs of the patient and their care, instead of the limitations of the tech.
This not only delivers better patient care but also means you make the most out of every pound spent. You can use resources more effectively. All while ensuring that the patients’ data is safe.
This approach makes more of preventative and community care, which is often better for patients. And reduces the burden on hospitals.
Digital-first initiatives such as video consulting into the command centre can also make a big difference. Raising performance standards and provide patients with the right clinical advice.
What is RPA and low-code?
RPA and low-code are two powerful ways to automate processes digitally. RPA allows you to use software robots to automate tasks currently performed by people including the operation of software systems and moving data between them.
Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest.
And once you have your low-code app, you can test, refine and improve it on an ongoing basis.Learn more about low-code Learn more about RPA
Liberty RPA and Liberty Create can help with a variety of problems…
Legacy systems and siloed data
Most NHS estates have more than 300 legacy systems. That’s a lot to handle. And most of these won’t match the interoperability vision. With budget stretched and long IT projects, these simply won’t be replaced. With RPA and Create you can extract data from these systems and use it in new apps and systems. Apps which are designed to improve and automate processes. So, you don’t have to rip and replace legacy systems.
Lack of visibility of patient information
Too often, problems arise in healthcare from a lack of visibility of information. Consultants might not have access to test results before an operation. Or patients were not aware they couldn’t eat before surgery. All of this results in last-minute cancellations. This is currently a £43m problem for the NHS. By automating the process, everyone is informed of everything they need to know. And they can be alerted to tasks when they need to be completed. Avoiding costly cancellations.
Manual workarounds and paper-based processes
Nearly every health organisation relies on spreadsheets. Not because we all love excel, but because there is a lack of suitable tools available. These manual and sometimes paper-based processes cause a number of issues as well as being slow. With RPA and Create you can build apps to automate these processes. And IT can now see what departments are doing and have governance over these systems.
Processes that don’t allow you to put the patient first
As the UK Health Secretary stated recently when outlining the Department of Health & Social Care’s seven major cultural lessons for the NHS, “better tech means better healthcare”. RPA and low-code allows you to put the patient first and design digital services around their needs. Not around the limitations of the tech.
Digital skills shortage
Up and down the country health organisations are suffering from the digital skills shortage. And they find it difficult to recruit the amount of skilled developers needed for digital transformation.
Liberty RPA can automate processes between existing systems to free up people for more patient focussed tasks. Liberty Create allows IT to build apps 10x faster and use less skilled developers as no coding is required. The platform also allows you to set roles-based permissions, so department admin users can be used to configure systems.
Lots of niggly problems that won’t make the top of the IT queue
We all have those small problems that don’t warrant an IT project or wouldn’t return an ROI so they don’t get fixed. Because Liberty Create is a platform, it means you can use it to build multiple apps at no extra cost. So you can redesign processes that will deliver a strong return-on-investment (ROI). And then you can use it to address process areas which are just as important, but where ROI is harder to prove.
Multiple communications that don’t talk to each other
The Liberty Platform has exceptional NHS specific integration. Across contact centre, omnichannel messaging and low-code apps and RPA. Compared to other solutions, Liberty is more flexible. It can be used with any communication platform, so you keep your existing channels.
NHS England is requiring up-to-date waiting list information from Trusts. So University Hospital Southampton NHS Foundation Trust have solved this conundrum in just a week using low-code and process automation. By sending SMS messages and asking for a secure response online, 88% of patients have interacted with the communication from the Trust.
The endless use-cases of Liberty RPA and Liberty Create
I’ve arrived – COVID symptom checker
Joining the patient with their care
Patient flow interruptions
Referral management and onboarding
How Liberty RPA and Liberty Create fit into the rest of the platform
Liberty RPA and Liberty Create are part of the Liberty platform along with Liberty Converse, our complete contact centre solution, and Liberty Connect, our omnichannel messaging solution.
The Liberty platform delivers a tightly integrated suite of solutions that lets you make huge transformational changes, and manage and improve your customer experience, quickly and effortlessly.Learn more
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Hospitals and Trusts are being asked to contact patients to understand if they still require their operations and if so determine what waiting list priorities should be. Many don’t have the staff or resources for such an exercise. Low-code can help your trust move fast.
Intelligent Automation – Is it really meeting your patient flow needs? As presented by Sales Manager, Clare Rafferty and Product Marketing Manager, Yad Jaura for the Virtual Healthcare Partnership Expo.