RPA and low-code for health and social care

The platform for a digital-first future in the NHS.

Better tech means better healthcare

Everyone understands the ever-increasing demands in health and social care, but what’s the answer? Going digital is the only way to meet these needs at scale. You need a way to address all of your process issues with a single technology platform. One which integrates with all your existing systems.

This can help transform the whole organisation and not just one specific department. But don’t worry, this isn’t as scary as it sounds. With RPA and low-code you start small by fixing one process at a time.

As the UK Health Secretary stated recently, “better tech means better healthcare”.

We can help you make that a reality.

The challenge for CIOs

You are constantly having to cope with ever-increasing demands for services. How many things do you currently have in your IT project backlog? At the same time, you need to help deliver better patient outcomes in the most efficient way. When it comes to IT systems, you may face a number of challenges including:

• Many systems are not interoperable
• Multiple internal silos of activity
• Ever changing targets, mandates and requirements
• Limited resources and tight budgets
• A long list of desired transformation projects
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For more than 20 years, we have partnered with the NHS to deliver transformative tech. Which has had a huge impact on patient experience. More than 75% of UK acute NHS Trusts rely on our systems.

We understand the needs of healthcare. And our cutting-edge tech makes Netcall the perfect partner.

How we help different parts of the NHS

Acute Hospital Trusts

Hospitals have hundreds sometimes thousands of systems. And they are not great at speaking to each other. We can help to bring them together to ensure the patient flow through the hospital is as seamless as possible.

Right from the beginning when arriving at the hospital or entering virtual waiting rooms. Through to triage, consultations and visits to theatre. All the way to the discharge process.

By integrating systems and using a digital-first approach, patient flow can be smooth and joined up. And the hospital can benefit from real-time visibility, meaning you can make the most out of expensive clinical resources.

Mental Health

Determining the right patient pathway is critical for mental health. But giving patients and their close family or contacts access to this pathway makes a huge difference. When patients understand their treatment plans they are more likely to stick to them. This seems like a simple change, but without the right tools it becomes very difficult.

With the right platform, more possibilities open up. Patients could also have access to their care timetable and even use video appointments where needed. You can have a flexible pathway. One which allows patients to regress instead of starting at the beginning when they have a setback.

Or even introduce active monitoring, so potential issues can be flagged quickly and acted upon. The tool can be built around the needs of the patient and their care, instead of the limitations of the tech.


By turning data into useful information, you can make better decisions for patients. This is critical when data is shared across organisations. Imagine if you could share information such as care plans and have joint workflows?

This not only delivers better patient care but also means you make the most out of every pound spent. You can use resources more effectively. All while ensuring that the patients’ data is safe.

This approach makes more of preventative and community care, which is often better for patients. And reduces the burden on hospitals.

Ambulance Trusts

Demands on ambulance trusts are higher than ever, and speed is of the essence. With ambulances crossing borders of different trusts, quick access to patient data can be difficult. But access to this information including patient history and care plans can make all the difference. And can reduce avoidable journeys by using health in the community where possible.

Digital-first initiatives such as video consulting into the command centre can also make a big difference. Raising performance standards and provide patients with the right clinical advice.

What is RPA and low-code?

RPA and low-code are two powerful ways to automate processes digitally. RPA allows you to use software robots to automate tasks currently performed by people including the operation of software systems and moving data between them.

Low-code is the easiest way to develop business applications, fast. It’s essentially process automation on steroids. You map the process you want to create – including steps, actions and end points – and the software takes care of the rest.

And once you have your low-code app, you can test, refine and improve it on an ongoing basis.

Learn more about low-code Learn more about RPA

Liberty RPA and Liberty Create can help with a variety of problems…

Legacy systems and siloed data

Most NHS estates have more than 300 legacy systems. That’s a lot to handle. And most of these won’t match the interoperability vision. With budget stretched and long IT projects, these simply won’t be replaced. With RPA and Create you can extract data from these systems and use it in new apps and systems. Apps which are designed to improve and automate processes. So, you don’t have to rip and replace legacy systems.

Lack of visibility of patient information

Too often, problems arise in healthcare from a lack of visibility of information. Consultants might not have access to test results before an operation. Or patients were not aware they couldn’t eat before surgery. All of this results in last-minute cancellations. This is currently a £43m problem for the NHS. By automating the process, everyone is informed of everything they need to know. And they can be alerted to tasks when they need to be completed. Avoiding costly cancellations.

Manual workarounds and paper-based processes

Nearly every health organisation relies on spreadsheets. Not because we all love excel, but because there is a lack of suitable tools available. These manual and sometimes paper-based processes cause a number of issues as well as being slow. With RPA and Create you can build apps to automate these processes. And IT can now see what departments are doing and have governance over these systems.

Processes that don’t allow you to put the patient first

As the UK Health Secretary stated recently when outlining the Department of Health & Social Care’s seven major cultural lessons for the NHS, “better tech means better healthcare”. RPA and low-code allows you to put the patient first and design digital services around their needs. Not around the limitations of the tech.

Digital skills shortage

Up and down the country health organisations are suffering from the digital skills shortage. And they find it difficult to recruit the amount of skilled developers needed for digital transformation.

Liberty RPA can automate processes between existing systems to free up people for more patient focussed tasks. Liberty Create allows IT to build apps 10x faster and use less skilled developers as no coding is required. The platform also allows you to set roles-based permissions, so department admin users can be used to configure systems.

Lots of niggly problems that won’t make the top of the IT queue

We all have those small problems that don’t warrant an IT project or wouldn’t return an ROI so they don’t get fixed. Because Liberty Create is a platform, it means you can use it to build multiple apps at no extra cost. So you can redesign processes that will deliver a strong return-on-investment (ROI). And then you can use it to address process areas which are just as important, but where ROI is harder to prove.

Multiple communications that don’t talk to each other

The Liberty Platform has exceptional NHS specific integration. Across contact centre, omnichannel messaging and low-code apps and RPA. Compared to other solutions, Liberty is more flexible. It can be used with any communication platform, so you keep your existing channels.

NHS England is requiring up-to-date waiting list information from Trusts. So University Hospital Southampton NHS Foundation Trust have solved this conundrum in just a week using low-code and process automation. By sending SMS messages and asking for a secure response online, 88% of patients have interacted with the communication from the Trust.

The endless use-cases of Liberty RPA and Liberty Create

Theatre utilisation

By using surveys and workflows you can ensure consultants and patients have done everything they need to ahead of surgery. This avoids costly last-minute cancellations. Alerts and reminders can be also used if tasks have not been completed.


Delays can often occur when patients are discharged to another provider such as adult social care. With low-code you can automate this and avoid delayed transfer of care (DTOC). RPA and Create can give you a unified view of the patient. This bridges the gap between hospitals and councils to ensure patients don’t fall through the cracks.

I’ve arrived – COVID symptom checker

Allow patients to socially distance by using car parks or alternative spaces as waiting rooms. You can check patient’s symptoms before leaving. They can then check in remotely and be alerted to when the hospital is ready for them. They can also scan QR codes on arrival to display maps.

Joining the patient with their care

Using a portal, patients and their family or key contacts can get access to their treatment and their pathway so they can be more involved. And by automating the progress through the patient pathway, any regression required can be easily managed instead of patients having to start again.

Patient flow interruptions

Estates and management issues happen all the time. Anything from blood spills or theatres needing to be recleaned. And when they do they can interrupt the patient flow. With automation you can ensure jobs are done in the most efficient way and with the right tools.

Active monitoring

Patients can be sent regular surveys or alerts to help automate post-treatment care. Or even to continually monitor their well-being to avoid trips to the hospital all together. These workflows can be configured to each individual treatment plan. And even integrate with IoT devices such as smart watches.

Multi-media appointments

Having a range of appointment types is great for patients as well as clinicians. With our platform you can manage face-to-face, telephone, video, or even IM appointments. This includes virtual waiting rooms so hospitals can let patients know when they’re ready to avoid patients having to wait.

Referral management and onboarding

By automating patient referrals and onboarding, you can speed up triage of new patients, so patients have faster access to the care they require. And real-time reporting can help teams understand where patients are in the process.

How Liberty RPA and Liberty Create fit into the rest of the platform

Liberty RPA and Liberty Create are part of the Liberty platform along with Liberty Converse, our complete contact centre solution, and Liberty Connect, our omnichannel messaging solution.

The Liberty platform delivers a tightly integrated suite of solutions that lets you make huge transformational changes, and manage and improve your customer experience, quickly and effortlessly.

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Low-code and RPA for Health

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