Ensuring that your solutions consistently perform as designed is vital for delivering a superior customer experience.
On any occasion that you experience a service concern, you need the peace of mind that our knowledgeable team of experts are committed to providing you with a rapid response.
Choose from a selection of flexible support packages designed to meet the needs of your business and ensure that there is no barrier to serving your customers.
Our Standard package provides skilled, responsive technical support for your organisation, comprising of:
Support service packages provide software upgrades, updates and fixes along with knowledge access for troubleshooting, hints and tips and more.
All the benefits of our Standard package with some additional benefits:
There are a range of additional features available for customers on longer-term contracts including annual remote system health checks, fixed pricing and double IVR/prompt recording and configuration allowance.
Our comprehensive package is a superior maintenance and support offering that goes above and beyond the standard and enhanced offerings to provide a more complete level of service.
The support plan supplies a number of additional benefits for customers including:
Additional benefits can be realised for longer term contracts of 3+ years, including fixed price support costs and a double comprehensive package of IVR/prompt recordings allowance and an annual remote system health check with report and recommendations.
Over 700 organisations trust Netcall with their most valued relationships and 96% say we meet or exceed their expectations. Join them and be part of the customer engagement revolution.