Business Process Management Case Study

TMP Worldwide achieve ROI in 11 months with Liberty™ BPM

Customer - TMP Worldwide
Industry - Recruitment services
Project - Workforce Management
Solution - Liberty™ BPM

The challenge

TMP struggled with effectively allocating tasks to resource coordinators working to fill roles for their clients. Working predominantly on spreadsheets meant resource planners were wasting a great deal of time maintaining them and there was a risk of data inaccuracy and security. Additionally, the unique way in which TMP makes outbound calls via the web to conduct interviews meant that other off-the-shelf Workforce Management solutions were not suitable.

The Solution

Netcall Liberty™ BPM Solution offered the flexibility and usability TMP required for their Workload Scheduling and Resource Planning Tool


Moving forward, TMP look to expand the Liberty™ BPM solution and utilise it across the business for resource planning among other activities.

"A really easy company to work with. Outcome exactly as specified - now onto the next project with Netcall."
Angela Yates - Director of Resourcing Operations

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Read the full case study

TMP Worldwide is a resourcing business that helps organisations hire and retain the right people by leveraging their employer brands.

They deliver a positive candidate experience at each stage of the recruitment process from video based screening to telephone interviews to assessment centres.

By implementing our Liberty™ BPM solution TMP was able to improve this service further and achieve ROI in 11 months.

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