Use Cases
Here are some quick examples of how people are using our solutions.
Take a browse around these use cases from across the Liberty Platform.
Use cases for Customer Services
Customer portals have become the cornerstone of great customer service. They meet customer demand for self-service while easing the burden on your contact centre. Discover why building a portal using low-code is a simpler, more cost-effective alternative.
A well-designed CRM dashboard allows users to perform specific actions with a single click. You can track, match and follow every lead in an instant.
Contact centre channels unify with low code providing consolidated communications, tools and streamlined systems.
Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony
Customer calls to the Liberty Converse contact centre can be taken via Teams, so the agent can work consistently within one space, Microsoft Teams.
Connecting Microsoft Teams with Liberty Converse for better agent collaboration and productivity
Using the advanced AI capabilities built into Liberty RPA, incoming customer communications can be automatically routed to the right team for faster resolution.