Reduce telephony costs

Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony

Liberty Converse

Lower telephony bills

Use Microsoft Teams to handle inbound and outbound calls. You can bundle Liberty Converse direct routing telephony plans with inclusive call minutes to extend your existing Microsoft 365 license costs.

The easy contact centre integration also reduces the support burden on your IT Team.

Improve productivity

The native integration of the Liberty Platform softphone with Teams offers a powerful path to effective collaboration and improved productivity.

Use Converse with Teams to build better processes and enable first-class customer service. The diagram shows how Teams is connected to Converse using a session border controller (SBC).

Microsoft Teams connects to Netcall Contact Centre

The benefits

  • Full PSTN breakout to the public telephone network
  • Lower telephony bills
  • No CAPEX required
  • Provide robust telephony for remote agents
Learn more about our Microsoft Teams solution

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