Reduce telephony costs
Integrate Microsoft Teams and Liberty Converse for more robust remote agent telephony
Lower telephony bills
Use Microsoft Teams to handle inbound and outbound calls. You can bundle Liberty Converse direct routing telephony plans with inclusive call minutes to extend your existing Microsoft 365 license costs.
The easy contact centre integration also reduces the support burden on your IT Team.
Improve productivity
The native integration of the Liberty Platform softphone with Teams offers a powerful path to effective collaboration and improved productivity.
Use Converse with Teams to build better processes and enable first-class customer service. The diagram shows how Teams is connected to Converse using a session border controller (SBC).
The benefits
- Full PSTN breakout to the public telephone network
- Lower telephony bills
- No CAPEX required
- Provide robust telephony for remote agents
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Liberty Converse integrates with Microsoft Teams to offer the opportunity to improve productivity, effective collaboration and future innovation