Digital innovation for water companies

The water company model involves a very large number of small customers. And if a large proportion of those customers suddenly want to talk to you, dealing with them all individually – on the phone, say – can quickly begin to cost you more than the bills are worth. That way lies ruin.

That’s where Liberty Create comes in. It helps you automate processes and avoid long call queues.

Create helps you improve your CX, whilst simultaneously reducing costs. Automation reduces costs by speeding up routine processes. ‘Right first time’ is quicker, your customers are happier, and your C-MeX surveys get better and better.

You can make it all low risk, start small and roll out successes, and scale it up as you go. It’s fast, collaborative and measurable. It’s also easy to change, which means you can adapt as you need to, so it’s effectively future proof.