Why does customer experience (CX) matter for water?
But now CX is now front of mind, there has never been a greater focus in the water industry on innovation and collaboration both with customers and each other.
The COVID effect
Citizens Advice estimate 6m people are behind on water payments as a result of COVID. So how do water companies deal with the surge in the sheer volume of people who now want to contact their water company.
Please hold. Your call is important to us.
That’s where Liberty Create comes in. It helps you automate processes and avoid long call queues.
Low risk and future proof
You can make it all low risk, start small and roll out successes, and scale it up as you go. It’s fast, collaborative and measurable. It’s also easy to change, which means you can adapt as you need to, so it’s effectively future proof.
Get started quickly with our Water LaunchPad
Jump-start your low-code development and address your most pressing challenges. Water LaunchPad is a set of pre-built applications specifically designed to help water companies quickly improve operational efficiencies as well as the experiences of customers and property developers. Including:
- Payment Support Portal
- Water Supply Application
- Remote Inspection
- Customer Surveys
This starter pack brings together everything you need to accelerate time-to-first-app including software licences, training, AppShare and Community access.Learn more
How UK Power Networks is getting (and keeping) the lights on
Discover how UK Power Networks uses Liberty Create to connect the customer journey, helping both staff and customers.
- Integrated with ERP systems to speed up process management
- Reduced manual data entry saving 8,000 hours of processing quotes, raising jobs and scheduling
- 66% efficiency saving on quotes that don’t convert to orders
- Improved upon already high customer experience standards and scores
- 10 FTE time reduction saved within 12 months of implementing low-code
Create has allowed us to lock down the process to ensure it goes right, first time.
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We were delighted to take part in this year’s Northumbrian Water Innovation Festival. Where we created a payment support app in just one week.
We are pleased to announce that we have joined British Water as part of a sector initiative bringing disruptive digital technology already delivering significant value in local authority/NHS and financial services towards the utilities sector and its supply chain.