Why does customer experience (CX) matter for water?
But now CX is now front of mind, there has never been a greater focus in the water industry on innovation and collaboration both with customers and each other.
The COVID effect
Citizens Advice estimate 6m people are behind on water payments as a result of COVID. So how do water companies deal with the surge in the sheer volume of people who now want to contact their water company.
Please hold. Your call is important to us.
That’s where Liberty Create comes in. It helps you automate processes and avoid long call queues.
Low risk and future proof
You can make it all low risk, start small and roll out successes, and scale it up as you go. It’s fast, collaborative and measurable. It’s also easy to change, which means you can adapt as you need to, so it’s effectively future proof.
Get started quickly with our Water LaunchPad
Jump-start your low-code development and address your most pressing challenges. Water LaunchPad is a set of pre-built applications specifically designed to help water companies quickly improve operational efficiencies as well as the experiences of customers and property developers. Including:
- Payment Support Portal
- Water Supply Application
- Remote Inspection
- Customer Surveys
This starter pack brings together everything you need to accelerate time-to-first-app including software licences, training, AppShare and Community access.Learn more
You can start genuinely small and really drive that change through. Deliver great value, and that’s the thing that starts the journey.
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We were delighted to take part in this year’s Northumbrian Water Innovation Festival. Where we created a payment support app in just one week.
We are pleased to announce that we have joined British Water as part of a sector initiative bringing disruptive digital technology already delivering significant value in local authority/NHS and financial services towards the utilities sector and its supply chain.