And how does it fit into your current tech stack?
Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, why choose intelligent automation? And how do they work within your current IT estate? Let’s start by looking at the challenges that process automation solves.
Today’s complex challenges
Chaotic data flow
The flow of data between systems is messy and inefficient
It wastes time and leaves room for human error
Lack of integration
Legacy tech and systems of record cannot talk to each other
Spreadsheets and point solutions are often used
The spectrum of business process automation technologies
At a simple level, automation technologies fall within a spectrum. RPA exists at one end – it’s very task-oriented, focusing on processes that typically last less than a couple of seconds. BPMS is at the other end – this is more focused on the end-to-end business processes that can take years to complete.
Low-code and RPA are complementary process automation technologies. When combined they produce intelligent automation. This is a tool which is much more robust and can automate a broader set of processes than using just one technology. Take a look at this report from Gartner.