Why Choose Intelligent Automation

And how does it fit into your current tech stack?

Automating processes within your organisation has a big impact on your CX and operational efficiencies. But with so many technologies available, why choose intelligent automation? And how do they work within your current IT estate? Let’s start by looking at the challenges that process automation solves.

Today’s complex challenges

Chaotic data flow

The flow of data between systems is messy and inefficient

chaotic data flow

Manual intervention

It wastes time and leaves room for human error

manual intervention

Lack of integration

Legacy tech and systems of record cannot talk to each other

lack of data integration

Current workarounds

Spreadsheets and point solutions are often used

inefficient solution workarounds

The spectrum of business process automation technologies

At a simple level, automation technologies fall within a spectrum. RPA exists at one end – it’s very task-oriented, focusing on processes that typically last less than a couple of seconds. BPMS is at the other end – this is more focused on the end-to-end business processes that can take years to complete.

Low-code and RPA are complementary process automation technologies. When combined they produce intelligent automation. This is a tool which is much more robust and can automate a broader set of processes than using just one technology. Take a look at this report from Gartner.

Gartner scope of process
Combine multiple process automation
What is intelligent automation

Combine multiple technologies together, into a single platform to automate business processes

local government process builders collaborating to provide better value for their councils and citizens
Our guide to intelligent automation

Intelligent automation goes far beyond RPA by incorporating additional process automation technologies

Why choose intelligent automation in your application strategy