Low-code platforms and customer experience innovation
John Rymer, VP Principal Analyst serving Application Development & Delivery Professionals at Forrester was a recent guest speaker on our webinar, “Low-code platforms and customer experience innovation”.
Experiences that delight and motivate customers remain an elusive goal for most companies. Why? Behind the digital illusion of their web or mobile apps lie a tangled mess of manual and disconnected business processes.
In this clip John shares some insight from the CX Index to show the impact on companies that invest in customer experience.
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In this clip John shares his recommendations for companies looking to implement low-code into their IT strategy.