Netcall 27 January 2020

Why you should invest in CX


Low-code platforms and customer experience innovation


John Rymer, VP Principal Analyst serving Application Development & Delivery Professionals at Forrester was a recent guest speaker on our webinar, “Low-code platforms and customer experience innovation”.

Experiences that delight and motivate customers remain an elusive goal for most companies. Why? Behind the digital illusion of their web or mobile apps lie a tangled mess of manual and disconnected business processes.

In this clip John shares some insight from the CX Index to show the impact on companies that invest in customer experience.

 

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Q&A with John Rymer from Forrester

In this clip, our CTO Richard Farrell asks questions around potenital pitfalls when choosing a low-code provider as well as what we can expect to see within the next 5 to 10 years.