2. Respond
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The easy questions, answered simply

Every website chat should get this right. Many don’t.

Watch a natural language agent answer the everyday stuff without a form, a menu or a wait.

No script for possible phrasing. It understands what’s asked, however it’s asked – including when the customer switches language mid-conversation.

This is table stakes. It should feel effortless because it’s the first impression of everything else this agent can do.