What is Quality Improvement in the NHS?
This blog will explore the importance of process mapping and improvement in Quality Improvement, why the NHS needs it, and how tools like Netcall’s Liberty Spark can facilitate these improvements.
UPN: The #1 Kindest Thing You Can Do For Your Team
13th May 2024
by Chris Green
Taking the time to provide clear instructions on how everything works and what everyone does is pretty vital to making your team as successful as can be. It might be crazy to consider but people literally waste hundreds of hours trying to do their work correctly. This can either be because the documentation is really complicated or because they are having to double-check work constantly.
Therefore, the need for visual, clear and simple instructions to guide us in our work is obvious, but creating it can be a challenge.
Fortunately, we know that there is a really simple way to make process documents easy to read and understand. And we’d love to share with you the method we use that makes it so easy to create clear and simple process maps even for the most complicated of processes.
We use Universal Process Notation, or UPN, designed to be easy to read by anyone and help understand the complex relationships between people, processes and the technology we use day-to-day. Not only do we totally endorse it but our co-founders were involved in developing this language – so you can definitely say we are experts.
We love UPN because not only is it simple, but it also includes all of these benefits to the user:
- Creates a holistic view of an organisation that anyone can drill down into to understand how it all fits together
- Clarifies roles and responsibilities so that everyone knows exactly what they need to do without confusion or lack of accountability
- Can be used to save time and map processes in live process workshops with the right technology
- Links together your people, processes, systems, ideas, risks, controls and many more information to understand the impact of changes and dependencies
How does UPN work
UPN has very simple, yet powerful, building blocks. Processes are described with a set of activities and every activity has at least one input and one output. And that is really is all there is to it.
What makes it powerful is that any activity can be drilled into, so if you want to know specifically how a step in a process works you can click on it to see the detail.
Hierarchy in the Liberty Spark platform
Every step has at least one role associated with it, so you can see exactly who does it. If there is a system involved that is also shown so everyone knows exactly who does what with what.
In fact, with the right technology to support it, you can link any other type of information you need together.
Keeping it simple
With UPN, large end-to-end processes can be presented simply on one page, making them easy to read.
When a user needs details they can click through on that box
Even more information can be provided on each box including detailed instructions, policies, forms, templates and anything else they need.
Live process workshop for your team
By using Spark, you can map a process, using UPN, in a live process workshop. It has been designed to map processes at the speed of conversation so you can map, agree and share all at once. No need for translations and lengthy waits until the process is ready.
Clear and simple
Having clear and simple process maps is one of the best ways to make sure that people do their jobs effectively and without frustration. But creating this type of documentation isn’t always easy so adopting a notation, such as UPN, gives you a powerful guide to getting it right.
Having a notation is one thing but to get the most of UPN it’s worth having a platform that makes it even easier. Software, such as Spark, means you can map processes in live process workshops, share processes instantly and deliver simple, yet powerful process documentation to everyone in the organisation from one central location.
If you’d like to learn more about how Spark can help you, reach out to our team today.
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How Much Time Do You Waste Double-checking Work?
People are constantly double-checking work in organisations, and it can feel like a real waste of time. Often this is purely due to poor or overly complicated documentation that is difficult to read and understand. It might be a good idea however to verify what exactly needs to be checked for regulatory reasons and understand the recommended guidelines for this.
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Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.
Process Map Alternatives to Flowcharts
Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.
What is a Process Library?
A business process refers to the series of steps your organisation takes to accomplish a certain goal. When they work well, these actions should reflect the revenue you receive, or your other markers of success.
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