Socitm members can now access Liberty Spark, Netcall’s powerful process mapping and improvement tool, with an exclusive 30% discount.
Plus, the first 10 councils to sign up will receive a 12-week process improvement training and mentoring programme to kick-start your transformation — at no additional cost.
Liberty Spark is a process mapping and improvement software that councils like Lancashire County Council use to improve processes and deliver better services through:
Discovery
Map what happens and why to uncover issues
Analysis
Spot duplication, confusion and rework
Optimisation
Identify and act on improvement opportunities
Collaboration
Improve processes together in real time
Compliance
Ensure processes and transparent and auditable
Trusted by a variety of organisations including local authorities, housing providers, NHS trusts, regulators, insurance companies, banks and utility providers
Whether you’re streamlining services or documenting workflows, Liberty Spark makes process improvement accessible to everyone.
Plus a 12-week process improvement training and mentoring programme (first 10 councils only) .
Process mapping best practice
Introduction to Process Improvement techniques
Process Workshops
Followed by weekly 1.5-hour virtual sessions with the group and a mentor reviewing one of the processes the group has been working on. We will cover:
Challenges faced by the team
Improvement opportunities identified
Best practice approach
How this compares to each council
Progress toward delivering on the identified opportunities
At the end of the 12 weeks, you’ll have access to the library of best practice processes, including those developed during the programme and by Netcall.
Our goal is to build a sector wide repository of best practice processes that all councils in local government can access, contribute to and share.
“Spark can truly revolutionise the way you do process
discovery and have those conversations with the business”
Amisha Chauhan
Principal Digital Analyst, Lancashire County Council
