Councils face increasing pressure: Rising citizen expectations, tighter budgets and complex, siloed systems that slow service delivery and limit flexibility. Many solutions only touch the front door or lock councils into slow, costly updates with supplier-controlled changes – leaving staff and citizens frustrated.
Citizen Hub is the local government case management platform that connects every part of the service journey.
By unifying front, middle and back-office processes, it streamlines cases, gives teams the information they need instantly and helps citizens get faster, more consistent support. Without unnecessary complexity.
Many solutions only tackle part of the challenge, leaving gaps, slow and manual workflows and delays that frustrate staff and citizens. Citizen Hub is purpose-built for local government, tackling root causes so your council can deliver reliable, joined-up digital services.
Many solutions focus on the front door but leave back-office processes disconnected. Citizen Hub links every interaction, workflow and case, giving staff the right information in one place at the right time, helping citizens get support faster.
Other systems lock councils into slow, supplier-led updates. Citizen Hub puts you in control – configure, adapt and roll out services safely and quickly without hidden fees or long IT projects.
Fragmented systems make integration difficult and decision-making slow. Citizen Hub seamlessly connects front, middle and back-office processes, enabling truly joined-up services that save time, reduce duplication and cut costs.
“Building in Citizen’s Hub low-code is easily 10–20 times faster than using traditional ‘slow code.’ Within our first year, we saw how transformative it could be. Five years on, I’m still amazed at how seamlessly we collaborate in Citizen Hub – our team tackles different parts of a project simultaneously, leveraging our strengths and accelerating delivery. It’s so powerful.”
Kevin Rowe
Digital Platform Development Manager, Croydon Council
Feature
End-to-end delivery
Flexibility and control
Integration
Reuse and scalability
Implementation
Cost transparency
Citizen Hub
Front to back office
Low-code for councils
Seamless,
open and configurable
Build once, deploy many
Pre-configured apps, fast to deploy
Transparent, predictable pricing without hidden fees
Other solutions
Front to back office
Supplier-controlled
Fragmented or restricted
Rebuild for each service
Long, complex projects
Hidden add-ons and fees
“I’m so pleased with Citizen Hub. It’s so good for the advisors. It’s easy for them to use and to follow. Everything our advisors do is recorded and we can pull that information out. It’s well-structured and the real proof is when we went live with it, I didn’t have any complaints. It’s much more efficient and therefore customers get a much better service.”
Joanne Barker
Welfare Rights Manager, Lancashire County Council
Citizen Hub is the complete local government case management platform that helps councils modernise, simplify and connect services end-to-end.
