Go digital faster with Citizen Hub

Accelerate your digital transformation with a low-code application development platform for councils that includes citizen relationship tools and case management – out of the box. Empower your teams to deliver efficient and citizen-centric digital services with purpose-built applications and integrations. Overcome budget constraints, legacy technology and scarce resources to revolutionise digital delivery.

Low-code Citizen Portal for Local Government

Focus on citizen outcomes and take control

Citizen Hub is a full-stack, low-code case management, workflow and process automation solution for councils. You get access to valuable apps designed specifically for local government and can join a collaborative community with your peers. Netcall’s easy-to-use tech gives council users the power of low-code development to constantly improve services quickly and cost-effectively.

Liberate data from legacy applications

Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.

Deliver end-to-end digital services

Our solutions work for everyone, from direct touch-points with citizens and front-line advisers to back-office operations.

Access easy-to-use tools

Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.

Utilise out-of-the-box applications and integrations

Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for local government needs.

Waverley Borough Council

Collaborating and using the AppShare is one of the major positives of the Liberty Platform and Citizen Hub. All local authorities are feeling the same pain points, providing the same services. We’ve shared some of our work with the Netcall Community – we can all benefit from processes that councils up and down the country are implementing.

Linda Frame

IT Manager, Waverley Borough Council

Liberate your staff and citizens and streamline processes

The platform that scales with your needs

Request a demo

Explore local government use case examples

With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of what’s available…

Council tax: Move in/move out

Council tax: Discounts/reductions

Freedom of information requests

Pest control cases

Street light repairs

Abandoned vehicles

Flooding and drainage

Fly tipping

Reporting pot-holes

Parking permits

Food hygiene inspections

Tree preservation

View more apps now in our Community AppShare

South Hams District Council

Using AppShare gave us a fantastic start. With a little technical help from Netcall, we were able to deploy a live process, built from scratch, that suited our requirements in less than a week from taking delivery of the Liberty Create program. The new app also saved our case management team time by automating as much of the business logic as possible.

Mike Ward

Head of IT Practice, South Hams District Council

You might also be interested in…

Driving digital transformation with mounting cost pressures and worker shortages…how can councils do it?

Local authorities in the UK have seen a 37% reduction in core grants since 2010 — and a near 38% reduction in staff since 1999. As a growing population places higher expectations on local government, councils have less people (and money) to service demands. The question has turned into one of survival, as a £2.4 billion increase in inflationary costs threatens to push many English councils into bankruptcy.

Newcastle City Council | Digital grants processing

In a bid to make community grants more accessible to its citizens, Newcastle City Council needed a digital-first case management solution that could bridge multiple technologies, automate processes and deliver accurate reporting for compliance.

Bracknell Forest Council | Emergency service efficiency

Serving almost a million residents, the Berkshire Emergency Duty Service (EDS) team responds to crisis welfare and safety situations when everyone else has gone home. To support this hardworking team, BFC needed a holistic solution with a person-based view to handle multiple case types with specific workflows.

Low-code citizen portal for local government