Accelerate your digital transformation with our low-code application development platform explicitly designed for councils. Featuring built-in citizen relationship tools and case management capabilities, empower your teams to deliver efficient customer service through purpose-built applications and seamless integrations. Overcome budget constraints, outdated technology, and limited resources to revolutionise digital delivery.
Citizen Hub is a full-stack, low-code case management solution that offers councils easy-to-use and cost-effective workflow and process automation. It gives users access to valuable apps designed specifically for local government and allows them to join a collaborative community with their peers.
Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.
Our solutions work for everyone, from direct touchpoints with citizens and front-line advisers to back-office operations.
Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.
Our solutions and growing community give you access to hundreds of pre-built applications and integrations that are purpose-built for local government needs.
“Collaborating and using the AppShare is one of the major positives of Liberty platform and Citizen Hub. All local authorities are feeling the same pain points, providing the same services. We’ve shared some of our work with the Netcall Community – we can all benefit from processes that councils up and down the country are implementing.”
Linda Frame, IT Manager, Waverley Borough Council
“Using AppShare gave us a fantastic start. With a little technical help from Netcall, we were able to deploy a live process, built from scratch, that suited our requirements in less than a week from taking delivery of the Liberty Create program. The new app also saved our case management team time by automating as much of the business logic as possible.”
Mike Ward
Head of IT Practice, South Hams District Council
With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of the processes available to add to your Hub.
Parking permits
Blue badge applications
Taxi driver licencing
Reporting potholes
Reporting fly-tipping and littering
Reporting abandoned vehicles
Pest control cases
Street light repairs
Council tax enquiries/permits/payment
Flooding and drainage
Complaints
Bulky/garden/hazardous/clinical waste
Missed bin collection
Food hygiene inspections
Tree preservation
Scottish Forestry needed to move fast, making decisions to fulfil business needs and be fully operational. They trained some of their team on Liberty Create, our low-code platform, as the speed of developing would enable them to get systems configured quickly
Wandsworth was using an earlier version of Liberty Converse, our omnichannel contact centre solution, and were keen to access the latest digital communication functionality that Converse now offers.
Delivering case management efficiency and streamlined service delivery of welfare rights, through digital autonomy.
The council wanted a way to easily enable service teams to develop and maintain their own forms and apps, with no development experience and very little training – they decided to use low-code to build a no-code form builder app, called Form Builder.
Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…
Does full-scale digital transformation seem like an impossible dream? Are your teams already stretched to breaking point? If so, there’s another way.
We often discuss the advantages of intelligent automation and artificial intelligence and the possibilities that open up when processes are digitised and automated through the use of new software applications and automation technologies. In those existing tools, artificial intelligence (AI) is already playing an important role. Whether it’s providing computer vision to help a bot ‘read’ a screen or natural language processing to understand the contents of an email, AI provides valuable utility and the uses for it are growing all the time.
Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?
