Citizen Hub – your perfect low-code digital citizen experience

Accelerate your digital transformation with a low-code application development platform for councils that includes citizen relationship tools and case management – out of the box. Empower your teams to deliver efficient and citizen-centric digital services with purpose-built applications and integrations. Overcome budget constraints, legacy technology and scarce resources to revolutionise digital delivery.

Low-code Citizen Portal for Local Government

Focus on citizen outcomes and take control

Citizen Hub is a full-stack, low-code case management, workflow and process automation solution for councils. You get access to valuable apps designed specifically for local government and can join a collaborative community with your peers. Netcall’s easy-to-use tech gives council users the power of low-code development to constantly improve services quickly and cost-effectively.

Liberate data from legacy applications

Create friction-free digital processes and produce actionable insights. Integrate legacy applications and no longer rely on third-party vendors.

Deliver end-to-end digital services

Our solutions work for everyone, from direct touch-points with citizens and front-line advisers to back-office operations.

Access easy-to-use tools

Our powerful low-code digital platform gives you digital autonomy now and flexibility to adapt to future challenges.

Utilise out-of-the-box applications and integrations

Our solutions and growing community give you access to hundreds of pre-built applications and integrations – purpose-built for local government needs.

Waverley Borough Council

Collaborating and using the AppShare is one of the major positives of the Liberty Platform and Citizen Hub. All local authorities are feeling the same pain points, providing the same services. We’ve shared some of our work with the Netcall Community – we can all benefit from processes that councils up and down the country are implementing.

Linda Frame, IT Manager, Waverley Borough Council

South Hams District Council

Using AppShare gave us a fantastic start. With a little technical help from Netcall, we were able to deploy a live process, built from scratch, that suited our requirements in less than a week from taking delivery of the Liberty Create program. The new app also saved our case management team time by automating as much of the business logic as possible.

Mike Ward

Head of IT Practice, South Hams District Council

Liberate your staff and citizens and streamline processes

Hear from our experts

Find out how Citizen Hub can help digitally transform your organisation

Explore local government use case examples

With Citizen Hub, you can access 70-plus pre-built apps, modules and widgets, either developed by Netcall or other councils that are members of the community. More apps are added all the time. Here’s a flavour of what’s available…

Council tax: Move in/move out

Council tax: Discounts/reductions

Freedom of information requests

Pest control cases

Street light repairs

Abandoned vehicles

Flooding and drainage

Fly tipping

Reporting pot-holes

Parking permits

Food hygiene inspections

Tree preservation

View more apps now in our Community AppShare

Meet some of our customers

Camden Council | Connected citizen views

Making a real difference across their community, Camden Council has a vision of giving its citizens a great customer experience, with more choice. To build a holistic, connected view of their citizens, they needed a new CRM system to gain insights into the needs of citizens.

Read our latest insights…

Going beyond AI or RPA with a holistic automation strategy

Many organisations, having adopted advanced technologies like automation RPA, low-code and AI, can fall into the trap of using these technologies in isolation, failing to adequately connect them and use them interactively. This obstructs the key benefits of intelligent automation…

It’s time for artificial intelligence to take its place, front and centre

We often discuss the advantages of intelligent automation and artificial intelligence and the possibilities that open up when processes are digitised and automated through the use of new software applications and automation technologies. In those existing tools, artificial intelligence (AI) is already playing an important role. Whether it’s providing computer vision to help a bot ‘read’ a screen or natural language processing to understand the contents of an email, AI provides valuable utility and the uses for it are growing all the time.

Local government weathering the storm: how to ensure long-term sustainability

Amid budget cuts and a cost-of-living crisis, driven in part by the inflation rate, many already struggling local councils are finding it difficult to persevere with wider community impacts — like creating jobs, building homes, supporting businesses and investing in new infrastructure. So how do local authorities ensure long-term sustainability and cost savings?

Low-code citizen portal for local government