Move beyond front-door-only platforms. Citizen Hub connects front, middle and back office so teams resolve cases faster, with less duplication — without supplier lock-in.
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See how councils connect services end-to-end in a 30-minute walkthrough.
No obligation. Tailored to your council’s services.
Many platforms only tackle part of the challenge – capturing requests but leaving the real work disconnected behind the scenes. The result is manual work, delays and frustrated teams.
Citizen Hub is purpose-built for local government, tackling root causes so councils can deliver reliable, joined-up digital services end to end.
Many platforms focus on capturing requests but leave case handling and back-office processes disconnected. This forces staff to chase information and manage work across multiple systems.
Citizen Hub links every interaction, workflow and case, giving staff the right information in one place – so citizens get support faster.
Some systems lock councils into slow, supplier-led updates and consultancy-heavy change. This limits flexibility, increases cost and delays service improvement.
Citizen Hub puts councils in control, enabling teams to configure, adapt and roll out services safely and quickly – without hidden fees or long IT projects.
When systems don’t work together, integration is complex and decision-making is slow. Teams rebuild similar processes again and again with limited visibility across services.
Citizen Hub seamlessly connects front, middle and back office, enabling reuse, reducing duplication and cutting costs across the council.
“Building in Citizen Hub low-code is easily 10–20 times faster than using traditional ‘slow code.’ Within our first year, we saw how transformative it could be. Five years on, I’m still amazed at how seamlessly we collaborate in Citizen Hub – our team tackles different parts of a project simultaneously, leveraging our strengths and accelerating delivery. It’s so powerful.”
Kevin Rowe
Digital Platform Development Manager, Croydon Council
Feature
End-to-end service delivery
Flexibility and control over change
Speed to improve services
Reuse across services
Integration approach
Cost transparency
Citizen Hub
Connects front, middle and back office in a single case journey
Council-led low-code configuration
Configure and adapt services quickly
Build once, reuse workflows and components
Open, configurable integration across systems
Predictable pricing, no hidden fees
Other solutions
Often limited to front-door request capture
Supplier-led updates and consultancy
Changes require long projects
Rebuild similar processes repeatedly
Fragmented or restricted integration
Add-ons and unexpected costs
“I’m so pleased with Citizen Hub. It’s so good for the advisors. It’s easy for them to use and to follow. Everything our advisors do is recorded and we can pull that information out. It’s well-structured and the real proof is when we went live with it, I didn’t have any complaints. It’s much more efficient and therefore customers get a much better service.”
Joanne Barker
Welfare Rights Manager, Lancashire County Council
Citizen Hub is the complete local government case management platform that helps councils modernise, simplify and connect services end to end.
Ready to see this in your council? Book a demo
