Automated decisions, not manual guesswork

The moment a report lands, Liberty checks it against your Housing Management System – connecting property and tenant records that often sit in separate systems – so nothing progresses on an unverified case. Where information is missing, it’s requested automatically.

Intelligent document processing detects and categorises photo evidence, feeding risk scoring that weighs severity and health flags.

The right statutory clock starts automatically – 24 hours for emergency hazards, 10 working days for significant hazards.