Automated decisions, not manual guesswork

The moment a report lands, Liberty checks it against your Housing Management System – validating who the tenant is and confirming the tenancy, so nothing progresses on an unverified case. Where information is missing, it’s requested automatically.

Intelligent document processing detects and categorises photo evidence, feeding risk scoring that weighs severity and health flags.

The right statutory clock starts automatically – 24 hours for emergency hazards, 10 working days for significant hazards.