Meet tenants where they are
A tenant asks your website about damp on their ceiling, in their own words. It understands and directs them straight to reporting it.
From there, tenants can report online by chat or email, in the language of their choice – or by phone, for those who’d rather just call.
They can upload photos themselves, or show the agent live on a video call, who captures what’s needed. Health concerns, like asthma or a respiratory condition, are flagged too – details Liberty puts to work behind the scenes.
