Every case moves automatically

With the case created and risk assessed, Liberty takes it from there – routing to repairs teams and surveyors and quietly keeping every system in sync behind the scenes so nothing needs rekeying. Where systems have no API available, robotic process automation bridges the gap – updating back-end systems directly.

Staff work from a centralised dashboard, with cases escalating automatically as deadlines approach.

Keeps the tenant updated automatically by SMS, email or voice, with every message logged in a clear audit trail.