Stop Making People Search. Start Giving Them Answers.

AI-powered search that delivers instant accurate answers from your website content in multiple languages, on any device. No chatbot. No conversation flows to build. No content to reformat.

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Traditional search is failing your users

Keyword search doesn’t understand what people mean. When it gets it wrong they call you instead or, worse, issues go unresolved.

The problem

Search returns irrelevant results 

A user types ‘bins’ and is shown a press release from four years ago. They close the tab. They call your contact centre, who handle the same query for the hundredth time that week.

What good looks like

Jadu Agent-Ex: Search understands natural language, not just keywords.
The right answer surfaces immediately, however the question is phrased. Users find what they need. They don’t need to call.

The problem

Complex sites are difficult to navigate

Information-heavy sites mean managing thousands of pages. Even well-structured navigation can’t compensate for poor findability. Users give up before they reach the right service.

What good looks like

Jadu Agent-Ex: Search indexes your existing content automatically. Users get precise answers directly from your pages without needing to navigate through them.

The problem

No multilingual support

Users who don’t communicate in English as a first language are excluded from self-service entirely – pushing every interaction to an agent.

What good looks like

Jadu Agent-Ex: Search supports 70+ languages out of the box. Diverse communities get the same quality of answer as any other user, with no additional configuration required.

The problem

Every failed search is a preventable contact

Contact centre pressure rises every time the website fails to give a clear answer. Deflection starts with findability and right now findability is failing.

What good looks like

When users find answers online, they don’t call. Jadu Agent-Ex: Search reduces contact centre pressure at source before the call is even made.

Jadu Agent-Ex: Search and Liberty Converse

Jadu Agent-Ex: Search and Liberty Converse take users from discovery to resolution, each doing what it does best.

Jadu Agent-Ex: Search: Front door discovery

  1. Help users find the right information and service from your website content
  2. Content-driven – it works from what you already have
  3. Delivers instant answers without conversation flows or chatbot configuration
  4. Reduces contact before it reaches the contact centre.

Liberty Converse: Front-to-back service delivery

  1. Helps users complete a transaction, resolve a query or reach the right team
  2. Active and transactional – it engages, automates and escalates
  3. Handles voice and digital channels with full omnichannel capability
  4. Escalates to human agents seamlessly when the situation requires it.

What Jadu Agent-Ex: Search delivers

Natural language understanding

Jadu Agent-Ex: Search understands intent, not just keywords. From complex, multi-step questions to routine queries phrased naturally, “When are the recycling bins collected on my street?”,  are matched to the right content with accuracy that traditional keyword search cannot replicate.

Works with any CMS

Jadu Agent-Ex: Search is platform-agnostic. It integrates with Jadu Central and any other web CMS – no lock-in, no infrastructure overhaul. Deploy on top of your existing website.

Fast to deploy – no content reformatting required

Jadu Agent-Ex: Search indexes your existing content automatically. No need to restructure pages, no separate knowledge base to create or conversation flows to build before going live. It works from what you already have.

Data-driven insight

Analytics surface the questions users ask most, where they struggle and where your content has gaps – giving you evidence to improve services, not just search.

Voice and text on any device

Jadu Agent-Ex: Search supports voice queries as well as text input. Accessible by keyboard, screen reader and every device type. Designed from the ground up for WCAG 2.2 AA accessibility requirements.

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Where Jadu Agent-Ex: Search can make the difference

Local Government

Councils handle thousands of resident queries every week about waste collections, planning permissions, permits, local events and benefits. When the website gives clear answers, the contact centre doesn’t have to.
 
Jadu Agent-Ex: Search serves diverse communities in 70+ languages. It’s available 24/7, handles common queries instantly and intelligently routes residents to the right service page or form when needed.

Higher Education

Universities and colleges manage queries from students, applicants, parents, staff and alumni all at once, often during peak periods like admissions and clearing.
 
Jadu Agent-Ex: Search handles high volumes of routine queries about courses, financial aid, campus facilities and support services, freeing staff to focus on complex or sensitive cases that need a human response.

Healthcare

Patients navigating complex trust websites to find the right clinic, department or contact face significant friction. Jadu Agent-Ex: Search helps patients reach the right destination without calling the switchboard – reducing avoidable contact and improving the experience for patients who are often already under pressure.

Housing

Tenants, leaseholders and applicants have specific, time-sensitive information needs. Jadu Agent-Ex: Search surfaces the right answer from complex policy and procedural content. This reduces inbound contacts and improves access to services for those who need them most.

Financial Services & Insurance

Customers on complex product or policy websites need fast, accurate answers, especially at high-stakes moments like making a claim or switching a product. Agent-Ex: Search surfaces the right information instantly, reducing pressure on contact centres and improving the experience at exactly the point where trust is won or lost.

Organisations using Jadu’s digital experience solutions

Ready to give your users better answers instantly?

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