Revolutionising Municipal Services with Next-Generation AI-powered Contact Technology

Webinar | Wednesday 24th September 2025, 12:00pm – 13:00pm

Annual Leave

Wednesday 24th September 2025

12:00pm – 13:00pm EDT/

17:00pm – 18:00pm BST

Webinar

Join us for an insightful webinar where we will explore how next-generation, AI-driven contact technology can revolutionise how Canadian municipalities deliver their services.

We’ll be joined by Clare Evans who is Director of Transformation at Tewkesbury Borough Council in the UK. Clare will share Tewkesbury’s journey of implementing and utilising Netcall’s Liberty Converse solution, highlighting the transformative impact it has had on her municipality.

The session will also explore how Autonomous Agents can help municipalities to manage citizen contact and service delivery. The session will show live demos of the product, showcasing its capabilities and demonstrating next-generation features including advanced AI capabilities.

Don’t miss this opportunity to learn how Liberty Converse can revolutionise your municipal services, enhancing efficiency and citizen satisfaction more quickly and more cost-effectively than some of the better known solutions.

Sign up now and join us for an interesting discussion.

Clare Evans
Mark Gannon

Director of Transformation, Tewkesbury Borough Council

Director of Client Solutions, Netcall

Principal Solutions Consultant (Innovation Team), Netcall

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Useful information

Driving Responsible Innovation and Ethics: AI in the Public Sector 

AI in the public sector is enhancing efficiency and citizen services while maintaining ethical responsibility. Liberty’s AI ensures fairness, transparency, and privacy, supporting human decision-making rather than replacing it. With responsible implementation, councils can harness AI’s potential while safeguarding vulnerable citizens and building trust through ethical digital transformation.

The Key to Successful Local Government Reorganisation  

Local government reorganisation requires efficiency, collaboration, and strategic planning. Process mapping helps councils streamline services, eliminate duplication, and future-proof governance models. With Liberty Spark, councils can navigate change confidently, ensuring smooth transitions, improved outcomes, and sustainable modernisation for citizens

AI in the Public Sector: What it Means for Local Government 

AI in the public sector is transforming local government by streamlining workloads and enhancing services. It helps manage enquiries efficiently, detect risks, and automate tasks without replacing human workers. Proper integration ensures AI supports operations rather than becoming a superficial, trend-driven tool.