AI for Local Government
From first contact to lasting impact – AI within Liberty helps your teams deliver faster, smarter and more connected services without losing the human touch.
From first contact to lasting impact – AI within Liberty helps your teams deliver faster, smarter and more connected services without losing the human touch.
AI isn’t just about answering questions. It’s about working smarter at every step – helping teams respond faster, make better decisions and deliver seamless support across every service and channel.
With AI capabilities in Liberty designed for local government, intelligence is embedded across the entire journey – empowering both citizens and staff.
Automate
triage and support staff with virtual assistants
Predict
service demand and proactively flag vulnerable citizens
Streamline
admin and accelerate delivery with autonomous workflows
Deliver
consistent experiences, even with stretched resources
Our AI goes further than traditional automation. It works behind the scenes and in real- time, enabling outcomes that matter. With embedded AI, councils can revolutionise operations, redefine customer experience and accelerate transformation, all while staying in control. When an issue is complex, personal or sensitive – AI steps back and your team steps in.
Built-in protections help meet legal requirements and keep data safe, trackable and auditable
Virtual assistants and AI agents are embedded in your workflows, but always with built-in points for human support when it’s needed most.
AI isn’t a black box. It’s transparent, explainable and supports confident decision-making
You don’t need a team of experts to get started. The AI in Liberty comes pre-configured and ready to power your services from day one
The AI capabilities in Liberty for Local Government helps your teams deliver more without burning out – reducing manual effort, lowering costs, accelerating services and improving outcomes with local government AI transformation that’s built for your world.
“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”
Clare Evans
Transformation Director, Tewkesbury Borough Council
Feature
End-to-end solution
AI transparency
Out-of-the-box AI models
Data integration
Automation and decision support
Ease of use
Data security and compliance
AI capabilities in Liberty
Fully integrated across all services – front door to back office
Explainable models with full oversight
Pre-configured for local government
Seamlessly integrates with legacy systems
AI adapts to real-world complexity and supports smarter decision-making
Intuitive low-code platform for ease of deployment
Built-in security and audit features
Alternatives
Often limited to specific service areas
Can be hard to understand how decisions are made
Requires customisation and manual setup
Integration can be complex or fragmented
Typically rules-based with limited adaptability
Often requires technical expertise for setup
Varies, with some lacking robust compliance features
Ready to transform your services with AI? Let’s discuss how the AI capabilities in Liberty for Local Government can help your council deliver faster, smarter and more connected services.
