AI for Local Government

Most local authority AI tools only automate the front door – answering simple questions and routing enquiries.

Our AI works end-to-end, connecting citizens, staff and services through real intelligence – to transform services, save costs and improve resident experience.

With AI embedded across your entire council ecosystem, Liberty helps teams work smarter, respond faster and deliver joined-up services. Even with stretched resources.

Trusted by 1 in 2 UK councils

Tewkesbury Borough Council

Designed for councils, with transparency, governance and security at its core.

Keep your data secure and compliant

Built-in protections help meet legal requirements and keep data safe, trackable and auditable.

Automate key workflows

Virtual assistants and AI agents are embedded in your workflows, but always with built-in points for human support when it’s needed most.

AI that’s easy to use and understand

AI isn’t a black box. It’s transparent, explainable and supports confident decision-making.

Ready to use out of the box

You don’t need a team of experts to get started. The AI in Liberty comes pre-configured and ready to power your services from day one.

Key transformation areas

“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”

Clare Evans

Transformation Director, Tewkesbury Borough Council

Feature

End-to-end solution

AI transparency

Out-of-the-box AI models

Data integration

Automation and decision support

Ease of use

Data security and compliance

AI capabilities in Liberty

Fully integrated across all services – front door to back office

Explainable models with full oversight

Pre-configured for local government

Seamlessly integrates with legacy systems

AI adapts to real-world complexity and supports smarter decision-making

Intuitive low-code platform for ease of deployment

Built-in security and audit features

Alternatives

Often limited to specific service areas

Can be hard to understand how decisions are made

Requires customisation and manual setup

Integration can be complex or fragmented

Typically rules-based with limited adaptability

Often requires technical expertise for setup

Varies, with some lacking robust compliance features

Get a 1-1 walkthrough of our AI for local government

Still exploring? Here are some helpful resources for councils

  1. Practical AI Use Cases in Local Government: Read real council-case examples showing how AI reduces manual tasks and enhances service delivery.
  2. Understanding AI: A Simple & Detailed Guide: A clear, council-friendly explainer of what AI really is, how it works and how it can benefit public services.
  3. The ROI of AI in the Public Sector – Measuring Success Beyond the Bottom Line: Why AI isn’t just about cost savings. It’s about transforming citizen experience and delivering measurable value.
  4. Driving Responsible Innovation and Ethics – AI in the Public Sector: Insight into governance, transparency and ethical best practices when applying AI in local government.
  5. The Inner Circle Guide to Agentic AI: A future-looking piece exploring next-gen AI (agentic AI) and how councils can prepare for the next wave of innovation.

Start your local authority AI transformation journey

Let’s discuss how Liberty’s AI can help your council deliver faster, smarter and more connected services. Book a free demo to explore how AI is being used to transform council services across the UK.

“Residents receive a consistent and joined-up experience across all digital channels, with interactions flowing smoothly between the AI automation and human support via our great staff when it’s needed.”

Clare Evans

Transformation Director, Tewkesbury Borough Council

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Let’s discuss how the AI capabilities in Liberty for Local Government can help your council deliver faster, smarter and more connected services.

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