Liberty for Insurance transforms how you manage your policy servicing, claims, new business and customer engagement. Deliver greater convenience and productive workflow solutions designed for insurance – and get a competitive advantage.
<60 mins
Claims handled, closed and payments processed in under an hour
£4m
savings in payment processing for London Market Association (LMA)
Accelerate claims, reduce costs and ensure compliance in just one intelligent insurance automation platform.
Increase operational efficiency by automating manual or fragmented processes, reducing errors and cutting costs. Your enterprise can free up valuable time and resources to focus on high-value tasks.
Integrate seamlessly with multiple systems, partners and data sources for a unified digital insurance software. Eliminate silos and improve collaboration across the entire workflow.
Centralise real-time data and give visibility across all departments and functions, enabling data-driven decisions with greater transparency and control.
Leverage AI-driven insights and access richer data to enhance underwriting, claims processing, and risk assessment. You can reduce bias in decision-making.
Speed up insurance claims processing with automated document collection and secure mobile uploads, minimising delays while improving accuracy and security.
Deliver seamless customer interactions with real-time notifications, self-service portals, and personalised support, leading to higher customer engagement and satisfaction.
Create an efficient and personalised insurance management system with Netcall’s Liberty platform. Using low-code and AI powered process improvement technology, you can quickly develop applications to connect data and improve operational efficiency with straight-through processing.
Our AI-powered insurance software helps you overcome these roadblocks with automation, seamless integrations and intelligent insights.
The FNOL process often encounters friction, such as unstructured data, slow and broken workflows, a lack of integration and communication or time-consuming manual review and retrieval.
Netcall’s intelligent automation in insurance ensures all the processes are straight forward. Liberty Converse, Liberty Create and Liberty IDP work together to bring frictionless omnichannel communication into the FNOL process.
Traditional claims processing is time-consuming, requiring manual document verification, multiple approvals and back-and-forth communication between stakeholders. Delays frustrate customers, leading to increased operational costs.
With Robotic Process Automation (RPA) and AI-driven decision-making, insurance claims can be automatically assessed, verified and processed with minimal human intervention. Intelligent Document Processing extracts data from submitted forms and images, ensuring accuracy and faster claim approvals.
Insurance fraud costs the industry billions every year. Manually identifying fraudulent claims is inefficient, and compliance with regulatory requirements adds another layer of complexity.
Our AI-powered fraud detection system analyses claims data in real-time, spotting inconsistencies and anomalies that could indicate fraud. Automated compliance checks ensure adherence to industry regulations, reducing the risk of penalties and legal complications.
Customers expect seamless, real-time communication, but many insurers rely on email or phone-based support, leading to delays and inconsistent experiences.
With omnichannel communication, policyholders can interact via web, mobile, chat or email – wherever they feel most comfortable. Automated notifications, AI chatbots and self-service portals ensure customers stay informed and engaged throughout the claims and policy lifecycle.
“The fact that everything is in one place is good. To have a communications tool and process management system together is useful in sharing information to ensure our customers are served as best as possible.”
Paul Buckle
Change Manager, Legal & General
Digital transformation is changing every industry and insurance is no different. Learn how to use AI in the insurance industry to enhance the customer experience.
Discover the biggest insurance industry challenges and see why low-code and automation could be the answer. Learn more.
Banks and insurers have heavily digitised customer channels, prioritising front-end services. To meet customer expectations, back-end processes must also be optimised using AI and automation, enhancing efficiency, reducing costs, and improving customer and employee satisfaction.
Automate smarter and free up your talent. With intelligent Robotic Process Automation (RPA), you can streamline your processes and boost efficiency. Liberate your people to use their talents better by releasing them from time-consuming, mundane, repetitive tasks.
For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Create contact centre experiences that your teams and customers will value. Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with the essential tools for exceptional service.
Build faster and better with enterprise low-code. Empower teams to rapidly build and develop their own game-changing applications with low code using Liberty Create. Deliver better experiences and streamlined workflow with fewer resources.
Enterprise insurance software helps businesses manage their policies, claims and insurance-related tasks in an efficient and accurate way. It allows users to manage insurance actions without needing a traditional or manual process.
Improving business efficiency, reducing administrative costs, assessing risk better, and streamlining the claim process are some advantages that a digital automated insurance solution can bring to the table. With Netcall’s AI-powered digital insurance software, businesses can solve their problems quickly with immediate value.
Enterprise insurance software solutions use a range of technologies such as Artificial intelligence (AI), robotic process automation (RPA), natural language processing, machine learning, predictive analysis, and customer relationship management.
Our capabilities are evolving at speed, enhanced by a growing partner ecosystem
that includes niche specialists and global advisory firms.
