Insurance is changing
How has their claim been handled? How much of a hassle was the company to deal with?
While customers are interested in the cover and value, experience has become the deciding factor.
The time is now
You can’t start from scratch. What you need are apps that build upon the significant investments you’ve already made.
Apps that can knit your systems together to replace clunky customer journeys with smooth, seamless and connected processes.
Claims management in motion
Don’t get stung
Customer journeys can twist and turn and it’s easy to lose track of key information. This is a big problem. Clarification can lead to investigation and an investigation can lead to sending ‘that’ letter. Make sure you send the right message at the right time on the right channel with Liberty Converse.Learn more
Working with Netcall, we set out strict targets and not only met but exceeded them within a month! We were so impressed by the pilot scheme that we decided to roll the system out to additional More Than contact centres.
Digital automation is no longer an option
Liberty Create is a new approach to developing great apps. It can help you build everything from small apps to fill process gaps impacting customer experience, through to claims handling and management systems in their own right.
Pick up the pace and collaborate with low-code
Close the disconnects between your systems. Build new apps and deliver industry-leading CX that wins and keeps customers.
Get started quickly with our Insurance LaunchPad
Jump-start your low-code development and address your most pressing challenges with our Insurance LaunchPad.
This starter pack brings together everything you need to accelerate time-to-first-app including software licences, training, AppShare and Community access.Learn more
Automation in departmental silos is the root cause of many broken processes. One process pro at a large insurance company lamented that many processes broke as a result of COVID-19 driving a new class of remote workers.
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Introducing the Low-code LaunchPad – to speed up the time-to-first-app, this starter pack for Create can jump-start your low-code journey.
In this webinar we’re joined by John Rymer from Forrester, who discusses the lessons learnt from the Covid Crisis, the technology strategies for the recovery phase and how organisations should prepare for the ‘next normal’.