of large UK companies say tech is more important now than five years ago
Improving efficiency and customer communication in the claims process
Netcall enables you to achieve your business goals faster as you respond to new challenges and opportunities in the insurance sector.
Drive up efficiency by automating manual or broken processes.
Integrate simply with multiple systems and parties.
Provide a central platform that gives visibility across all parties.
Get access to richer data and use AI to sharpen decision-making.
Gather evidence via automated requests and image uploads from mobiles.
Enable automated alerts so customers always feel valued and connected.
Transform how you manage your policy servicing, claims, new business and customer engagement. Deliver greater convenience and productive workflow solutions designed for insurance – and get a competitive advantage.
Our capabilities are evolving at speed, enhanced by a growing partner ecosystem
that includes niche specialists and global advisory firms.
Frustrated with relying on external resources for technical developments on tasks which they didn’t deem to be particularly challenging, with results slower and not always in line with their requirements, HTB felt they could build and manage the systems they needed better themselves.
The BBC Studios team needed to deliver multiple projects which meant they needed to be able to quickly add and configure new contact queues, using a centralised ACD (Automated call distributor) platform enabling them to operate within tight timescales.
Enhancing customer experience (CX) has always been high on the agenda for the multi-award winning car park operator. And they didn’t let the impact of this unexpected event throw their contact centre into chaos.
East Dunbartonshire Council had an ambitious digital plan and an objective to streamline contact points for both residents and staff
