Meet fast-changing
retail expectations

Anticipate your retail customers’ needs by analysing data, historical records and service patterns. Then, use your knowledge to deliver a standout CX that builds long-term relationships and greater loyalty.

Reduce admin and
boost performance

Create streamlined workflows by automating repetitive and manual tasks. This reduces admin for your team, minimises errors, improves response times and optimises resource allocation. As a result, you’ll achieve increased productivity and deliver far better consumer experiences.

Manage complex and
dynamic supply chains

Make your entire supply chain more visible by automating the end-to-end process … from sourcing and order management to product development and managing CX. Keep track of your inventory and meet your ESG goals.

Innovate and connect
with legacy systems

Connect with existing systems and databases, giving yourself swift access to relevant, actionable data. Robust integration enables you to leverage your legacy tech and integrate new applications seamlessly. Now, you can innovate at speed while avoiding costly migration and disruption.

Enable exceptional
digital experiences

Providing exceptional digital experiences at speed for shoppers is one of your top priorities. Create customer portals, self-service options and real-time service tracking. You’ll improve transparency and empower your customers to get the desired outcomes.

Deliver intelligent digital services for better CX


of respondents from retail feel they need better digital skills for their job


of new business apps developed by organisations will use low-code/no-code technologies by 2025


of large UK companies say tech is more important now than five years ago


faster email handling for NCP

10 seconds

alert time for on-air incidents at ITV

Benefits for the retail and consumer goods sectors

Netcall enables you to achieve your business goals faster as you respond to new challenges and opportunities in the retail and consumer goods marketplace.

Team up with experts

Tap into our deep retail know-how and rely on proven tech.

Get a partner who listens

Share your goals and get wise advice and jargon-free support.

Create apps at speed

Respond quickly to retail changes and regulations.

Transform experiences

Delight shoppers with a step-change in service levels.

Always stay in control

Transform at your speed – to fit your timelines and budgets.

Ensure you’re future-ready

Solve tomorrow’s retail challenges, with our far-sighted roadmap.

Liberty for retail & consumer goods

Connect stores, customers and contact centres with a single platform.
Get everything in sync and deliver apps that work harder for you.

“This CX focus is why we ended up choosing Netcall. And the technology has been proven. At Dreams, the name Netcall has become synonymous for successful projects. With Liberty Converse, we got everything that we were promised and it has worked so well for us.”

Sam Johnson

Head of Customer Services, Dreams

ATS Euromaster

“RPA is now one of those conversations that appears in team meetings. They are now thinking about what they are doing and why. And what is the benefit? We are starting to think about how we can do things differently.”

David Robson

IS/IT Director, ATS

“I honestly don’t know how we would have coped without Liberty RPA. We wouldn’t have been able to deal with the re-seating until the regulations were announced – now, with the robot, we can prepare for the future without spending a lot of money.”

Stefan Esselens

Chief Technology and Innovation Officer, Sportpaleis Group


“Delivering great customer experience has always been important to NCP. As the frontline of our brand, our contact centre plays a vital role within this. The ability to understand our data in real-time and ask “why” ensures we are well-equipped to deliver positive outcomes, even in unexpected circumstances.”

Hema Nagar

Head of Marketing, NCP

Partner eco system

Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.

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