Additional use cases

The endless use cases of Liberty

Almost any business in any industry can use our solutions. Here are a few examples of common use cases.

Utilities

When someone reaches out to their energy provider they’re usually in a tricky situation. Maybe they’ve lost power, or their worried about a gas leak. Or perhaps they just have a pressing question about their bill. Whatever the query, it’s not a good idea to keep them waiting. Liberty Connect lets your customers choose the channel they want to be contacted on. So the right agent or chatbot can help them solve their problem.
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Transport

Any business that deals with transport needs to keep customers both safe and satisfied. But achieving this balance can be difficult if you’re under-resourced. See how Liberty Create can help you streamline operations and unlock resources.
See how Network Rail solved this problem
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Travel and leisure

Every holiday should be a fun, stress-free experience for your customers. But the reality is that issues will arise – at the hotel, at the airport or anywhere in between. It’s how you handle them that counts. With Liberty Create you can tackle customer queries rapidly by building a centralised system for reporting and managing issues. That way everyone goes home happy. 
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Education

Universities aren’t expected to have a state-of-the-art contact centre but sometimes you’ll need one. During clearing, on graduation day and when you need to accept tuition fees – these are all times when parent and student interactions peak. Liberty Converse lets you establish dedicated channels to tackle this deluge of messages and calls. That way you don’t leave anyone on hold (or lose out on potential students).
See how Sheffield Hallam University solved this problem

Police

Police departments are under enormous strain. Everyone is doing their best with the available resources. And speed of response is both paramount and frequently under public scrutiny.

Our call handling solutions, ensure that calls are handled quickly and efficiently and that the right people are in the right place, at the right time. Liberty Converse helps call centres provides a first point of contact, that effectively allows callers to access services and facilities.
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Housing

Providers of affordable housing must manage and control a wide range of activities such as paying rent, repairs and maintenance work or searching for a new home. Keeping teams and tenants happy, whilst pulling resources together effectively at low cost is an ongoing challenge.

Our Liberty platform provides an end-to-end tenant and team experience which assists to reduce cost, improve efficiency and integrate legacy systems.
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