Additional industries

The endless use cases of Liberty

Almost any business in any industry can use our solutions. Here are a few examples of common use cases.

When someone reaches out to their energy provider they’re usually in a tricky situation. Maybe they’ve lost power, or their worried about a gas leak. Or perhaps they just have a pressing question about their bill. Whatever the query, it’s not a good idea to keep them waiting. Liberty Connect lets your customers choose the channel they want to be contacted on. So the right agent or chatbot can help them solve their problem. Find out more about the digital solutions we provide to Utilities.
Any business that operates in the transportation industry needs to keep customers both safe and satisfied. But achieving this balance can be difficult if you’re under-resourced. See how Liberty Create can help you streamline operations and unlock resources.
See how Network Rail solved this problem
Travel and leisure
Every holiday should be a fun, stress-free experience for your customers. But the reality is that issues will arise – at the hotel, at the airport or anywhere in between. It’s how you handle them that counts in this industry. With Liberty Create you can tackle customer queries rapidly by building a centralised system for reporting and managing issues. That way everyone goes home happy. 
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Universities aren’t expected to have a state-of-the-art contact centre but sometimes you’ll need one. During clearing, on graduation day and when you need to accept tuition fees – these are all times when parent and student interactions peak. Liberty Converse lets you establish dedicated channels to tackle this deluge of messages and calls. That way you don’t leave anyone on hold (or lose out on potential students).
See how Sheffield Hallam University solved this problem

Police departments are under enormous strain. Everyone is doing their best with the available resources. And speed of response is both paramount and frequently under public scrutiny.

Our call handling solutions, ensure that calls are handled quickly and efficiently and that the right people are in the right place, at the right time. Liberty Converse helps call centres provides a first point of contact, that effectively allows callers to access services and facilities.

Please contact us if you would like to discuss your requirements and find out more about the solutions we have provided for the Police.
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And there’s more…
We know that one size doesn’t fit all. Take a look at some quick examples of how people from numerous industries are using our tech solutions to improve experiences across their organisation. From compliance to virtual visits.

Browse around these use cases from across the Liberty Platform.
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See how our customers have transformed their business using Liberty.

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