About us

We take the pain out of big change projects

Over 600 organisations in financial services, insurance, local government and healthcare use our Liberty Platform to make life easier for the people they serve.

Our low-code, contact centre and omnichannel messaging solutions allow customers to make big changes fast – without creating work for IT, blowing the budget or replacing core systems. They can radically improve the customer experience without launching big, expensive transformation programs.

We focus on the people behind the scenes – the customer-facing and IT talent who build and deliver customer experiences. Our tools help them solve operational issues together, one bad process at a time.

Now it’s your turn.

Some people think the importance and value of a great customer experience is waning. But we haven’t seen anything yet. In ten years’ time, the customer-business relationship will look completely different. We’re excited to be part of that change.

What makes us tick

All of our people share similar traits and values and these are reflected in our work.


We’re rational, business-minded people but we work in a field where empathy and emotion are important. That’s why we put so much emphasis on creativity – you can’t build connections with people using data and sound strategy alone.

High standards

We’re all about customer experience so our service needs to be excellent. We hold ourselves to strict SLAs (95% of our customers are happy with our service) and invest in the best available talent. We also know that what works today won’t necessarily work tomorrow – so we build in future-proofing, and constantly work with our customers to tweak and improve processes.


We’re always truthful about business challenges. Even when the truth hurts.


Collaboration is right at the heart of our business, and we practice what we preach. We take care of our people, as well as our customers, and we want to help you do the same.
Netcall team