Discover valuable insights and network with industry leaders at our upcoming events, where innovation meets collaboration for a brighter future. Events range from virtual webinars to face-to-face sessions. We look forward to connecting with you soon!
05 December
Webinar
Hear first-hand Imperial’s vision of creating a single patient service centre (PSC) and how case management in the NHS is streamlining, centralising and standardising its outpatient service.
11 December
Webinar
Discover how Govtech’s automation, already used by over 55 councils, reduces workloads by up to 80%. Join us on 5th November for a live demo and insights on transforming your council’s revenues and benefits service.
On Demand
ON-DEMAND: Get expert advice on how to gain a true 360-degree view of your tenants – ensuring their homes meet high standards — while actively listening to tenant feedback as you improve services.
On Demand
Discover how a process led approach not only improves citizen experience but also reduces costs and creates valuable insights in this on demand webinar
On Demand
From chatbots and virtual assistants to translation and sentiment analysis, AI has never been more important for boosting productivity, improving customer satisfaction and reducing costs.
On Demand
Balancing digital innovation with the diverse needs of social housing tenants is essential to effective communication
On Demand
Our exclusive customer-only live webinar unveiling the latest AI-powered features of Liberty Converse CX.
On Demand
Are you frustrated with costly, legacy digital solutions that create silos and hinder your ability to deliver the best citizen services? It doesn’t have to be that way. Join us to discover how municipalities like yours can accelerate digital transformation and improve service delivery.
On Demand
Gain insights on leveraging digital platforms to transform your own public services. Whether you’re a leader in a local council, an IT decision-maker, or a public sector innovator, discover practical steps to modernise citizen engagement in the digital age.
On Demand
Page Recruitment, leading Recruitment Process Outsourcing (RPO) business, discuss how they have rapidly advanced projects and delighted customers at the same time.
On Demand
Watch now, The Rotherham Foundation NHS Trust’s journey to transform their diagnostic operations.
Complying with consumer standards means knowing your tenants – understanding the people behind the doors of the homes you provide. Most importantly, you’re tasked with showing how you use that information to enhance tenant engagement and evolve your business.
UPN (Universal Process Notation) simplifies business process mapping through easy-to-understand visual diagrams. Unlike paper-based methods, UPN offers a standardized approach that ensures clarity and efficiency. Learn how UPN can transform your process improvement methodologies for better results.
Unsure about RACI? You may have heard the acronym but if you are unsure – read Spark’s guide: What is RACI Responsibility Matrix to learn what it should be used for.
Let’s dive into the world of process mapping with flowcharts, their limitations, and some possible process map alternatives to consider. They may therefore seem to be the perfect solution to visually mapping your business processes – but there are challenges to solely relying on them.
