Low-code platform

Nationwide has been on a digital transformation journey for many years, using Netcall solutions to build low-code for banking apps and systems. They already had the capability to allow customers to sign up to receive balance alerts and details of their last five transactions. It was quite easy to enhance the Liberty Create solution, enabling customers to opt to in to additional messages, providing alerts when the balance reaches a certain limit. These alerts and rules set by the customer, give additional control and flexibility. This also corresponded with changes to banking regulations. 

For ITV, the ability to respond to digital disruption is essential. That’s why they wanted to implement a large-scale drive for operational excellence. Almost 100 business users were involved in the initial process improvement drive and it was important to keep the team engaged with operational excellence. That’s where Liberty Create came in. Our low-code platform enabled the team take control of process improvement, without a digital coding background. They became citizen developers.

Croydon Council recognise the need to redesign and digitise their core statutory service offering to residents. The tech they were using was outdated, restrictive and expensive to maintain. They needed to build, iterate fast and drive efficiency savings. Low-code was the perfect technology partner. Croydon Council set out to improve online services so that residents, businesses and visitors can transact with them in a way that suits them, 24/7/365.

The standard of service that UK Power Networks delivers is stringently measured by their regulator, Ofgem. A range of their customers are regularly surveyed, being asked how satisfied they were and to score UK Power Networks out of ten. As such, excellent customer experience is one of the highest priorities for the CEO and the business, delivering outstanding customer service in the way that the customer chooses to receive it. The business started to explore Liberty Create low-code to integrate the CRM and automate several elements of a process.

Like many businesses, HTB was frustrated with relying on external resources, for technical developments on tasks which they didn’t deem to be particularly challenging. Results were slower than they liked and often didn’t even match their business requirements. And the associated price tags were unreasonable. They knew they could do it better themselves, and began searching for a way to utilise the knowledge within the business, without hiring an army of developers. They had the ideas of what they needed and how it should work. Low-code was the answer.

Cairn was faced with tenants’ growing needs to request a service, or make a payment, at a time and using a method convenient to them. This increase in requirements had meant that the Cairn team was tasked with responding to tenants and maintaining a seamless customer experience. To meet this new level of demand, Cairn needed to extend its services beyond telephony to a range of digital channels such as web chat, Facebook Messenger, and its own online portal. And, in a particularly turbulent and uncertain landscape, Cairn needs the ability to make its own software changes, quickly and flexibly as it needed them.

Cumbria County Council wanted to accelerate digital transformation and knew that customers wanted to change the way they interacted with them. With limited budget and a small team, low-code technology enabled them to create 16 different systems within 12 months. Each one made huge financial and resource savings. And as the pandemic hit, several projects leap-frogged the task list. Low-code enabled them to meet transformation targets to deliver applications that benefit the community. They could also share these apps with other councils.

Adaptability is key. The recent pandemic has shown us the need to be flexible and that processes need to be run from anywhere. Processes have to become digital-first, automated in software and at scale. In short, you must digitise everything.

Equip your teams. Start small, iterate quickly and deliver success and value fast. Use a low-code platform for automating processes and building as many applications as you need.

Simpler and faster. Low-code is faster and easier than traditional development methods. Use the people with the expertise and knowledge of the processes to be automated. The result sees apps built typically between 3-10 times faster than before.

Build on successes. The more processes you automate, the more efficient your enterprise becomes and the more cost-effective Liberty Create is for you.

Equip your developers. Low-code tools help them to become more productive. Building applications up to 10 times faster than before, they become full-stack developers in the process.

Easy, fast and secure. Low-code is simpler and faster than traditional development. Liberty Create opens up possibilities for business people who understand the processes to be involved in the development process too. IT still manages and controls the environment, full security and governance controls lighten the load. Collaboration across the enterprise get apps built faster and clears the backlog.

Fits into your organisation. Building in Liberty Create gives you the best of both worlds compared to traditional development or off-the-shelf solutions. Applications meet your organisational needs, integrate with your existing infrastructure and are easy to modify. With Liberty Create you benefit from lower cost and lower risk than usually associated with off-the-shelf solutions.

Unite your teams. There is a way you can work with IT and collaborate to build the solutions you need. By equipping your teams with Liberty Create.

Expand your teams. Liberty Create is a low-code software development platform where you don’t need to be an expert developer to build apps. The people in your team with the expertise on the process build their own apps under the guidance of their IT colleagues.

Up and running in days. With three days training on Liberty Create, the platform is put to use to build any number of powerful applications right across the organisation. IT support your teams by providing access to systems you need to integrate with, but maintain control of the platform including commissioning and decommissioning apps as necessary.

Innovate at speed. Now you really can innovate and digitise at the speed you need to deliver a great experience for your customers – both internal and external. Liberty Create allows your teams to move faster and operate more effectively.

Extend your skills. Low-code development builds upon the skills you already have as a professional software developer. The environment takes care of some software elements you’d otherwise have to hand-code, so you build applications faster. Not just the front-end but the back-end processing and the database work too.

Turn into a full-stack ninja. Build applications typically between 3-10 times faster than before and start to clear that growing application backlog in your team.

You can code when needed. Most applications can be built without coding however, where there are unusual requirements, you extend the capabilities of the platform using Code Studio in JavaScript.

Be more productive. Build enterprise-grade applications for web and mobile faster and easier than before. Liberty Create is a platform that provide IT the security, management and governance control they need to build and deploy safely.

Adapt to change. As a change leader you understand the need to keep honing and improving processes as the business environment around them changes. Maintaining applications has traditionally been the most expensive area of software development and is especially difficult when the original developer has moved on to other projects.

Flexible tech. This is where the flexibility of low-code comes into play. It’s easy to understand how applications work because the process they follow is there to see on screen. As the environment changes, the processes do too and that automatically drives the changes in the applications themselves.

Happy customers. Whether your customer is internal or external, the experience they receive is central to your success. Equip your process teams to build applications that have an enormously beneficial impact on the CX you deliver.

Perfect processes. When you know the process inside out, you know what it takes to deliver great CX and that’s fundamental to carrying your customers with you. That makes you the perfect person to use Create to build the applications your organisation needs.

Work smarter. Liberty Create can help you design smarter, more natural processes that translate into more satisfying, streamlined customer journeys.

Enable AI. Blended with AI, bots can recommend the best course of action before transferring users to an agent.

Free up agents time. More self-service abilities and improved user routing can deflect the need for human interaction and save time and resources.

Support multiple platforms. Generate low-code to support your legacy platforms which can be tedious and repetitive to maintain.

Close the gap on backlogs. Low-code can help accelerate customer experience projects where they may have stalled owing to lack of resources.

Enable contextual conversations. Empower chatbots and agents with more appropriate customer data for a better and more efficient customer experience.

Connect systems. Use RPA as well as standard web APIs enable a more stable machine-to-machine communication, suited to customer support systems.

Build out new customer experiences. Using low-code, you can build out new customer experiences with reusable components.