There are many roadblocks on a Housing Association’s journey to delivering 24/7 digital tenant selfservice. Systems don’t integrate, data silos break processes, and the cost to change legacy systems is eyewatering. Low-code offers cost effective delivery, with rapid results for year-on-year payback.
As a building society owned by members, and run for their benefit, Nationwide’s focus is on providing them with high-quality customer service. They recognise the importance of being available to their members across communication channels and use social media to increase engagement.
South Hams District Council accelerates process delivery to drive improved customer experiences during the pandemic.