In this episode, Yad Jaura is joined by industry expert Paul Rich from Motosi Consulting. They put a spotlight on the London Insurance Market and chat about the London Market’s and their move from face-to-face to digital, a move which has been accelerated by COVID-19.
Low-code is the best way to dramatically improve customer experience (CX) while boosting efficiency and speed, improving flexibility and, most importantly right now, cutting cost. Here, we’ll explain why this is the case. We’ll also provide advice on selling software to stakeholders and fostering support within the business.
Water companies have long been focused on delivery to customers. But less focused on engaging with those customers. With an efficient service and a captive audience, you’ve never really needed to be. But now Ofwat has extended the ‘reputational incentive mechanisms’ by which water companies are measured and funded. This new situation calls for a new approach.
Dave Briggs, Head of Digital Operations at Croydon Council spoke at a recent Gov Share event. Dave shares Croydon’s experience of developing digital services in low-code. An agile response to the pandemic.
Sarah Parker, Project Manager at Cairn Housing Association spoke at a recent Gov Share event. She shared how they replaced and launched a new Customer Management System during lockdown.
Cumbria County Council talk through their COVID-19 repsonse and share how they have been active in agile development.