This report from Forrester reviews 42 vendors including Netcall. All vary in size, functionality, global reach, and vertical market focus. You can use this to understand the vendor landscape.
Rotherham NHS Foundation Trust interacts with patients digitally and finds staff have more time to help people who prefer to talk on the phone.
Using software robots for mundane tasks results in quicker, error-free processing. This frees your people for more meaningful, fulfilling work. And you can solve all those transformation problems, fast. Welcome to the intelligent automation revolution.
In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.