In this webinar, Richard Farrell was joined by Thomas Husson from Forrester to look at key CX and customer service trends. They look at the ongoing evolution of the contact centre and explore crucial omnichannel, AI and automation technologies, which are positively impacting the agent’s role and CX improvements.
Watch our webinar with Bernard Schaffrik from Forrester and our CINO, Richard Farrell, talking about transformative trends for automation software
Virtual Visits is a Liberty Create Accelerator which reduces the need for people to travel to site locations for inspections. It eliminates multiple repeat site visits by allowing remote or virtual visits to be scheduled so that the contact on-site provides the requested information.
Empower super agents – wrap omnichannel contact centre management, conversational messaging and intelligent automation around agents and CX becomes seamless
The use of low-code has caused a ripple effect throughout the council, with more and more departments coming forward to update their systems and processes.
Things get more complicated with long lifespan processes. Built on low-code, our Citizen Hub Framework allows you to automate any process, long or short. You’ll see how you can snooze steps, then wake-up and alert colleagues when they are due.