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How to Create a Process Library
Blog Post

How to Create a Process Library

Processes are valuable assets that describe how a business works. To avoid endlessly wasting time and money redoing what has already been done, all businesses should have a live process library that’s easy to use and easy to access for everyone. This blog will show you the steps on how to create a process library.

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How UK Councils Are Building Exceptional Connected Digital Services
Event

How UK Councils Are Building Exceptional Connected Digital Services

Through practical examples and demonstrations, we illustrate how Citizen Hub’s robust integration capabilities can help you speed up digital transformation without the need to replace existing systems. Streamline workflows across departments, connect fragmented data silos, and deliver an outstanding end-to-end citizen experience while reducing costs

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data
Blog Post

Housing Innovation: The Big Conversations Shaping the Future of Social Housing Repairs and Data

When it comes to housing innovation, it’s clear the sector is undergoing a fundamental shift. The ongoing challenges of rising demand, financial pressures, regulatory compliance and digital expectations have accelerated the need for smarter, data-driven approaches. What stands out is how technology, automation and better use of social housing data are no longer just ‘nice-to-haves’. They are essential to delivering efficient, tenant-focused services.

The Cost of Poor Process Management  
Blog Post

The Cost of Poor Process Management  

What is the cost of poor process management? It means you don’t know how your organisation is working and it won’t get better by itself. Here are the hidden and not-so-hidden costs of poor process management and how to fix them.

Customer Onboarding 101: Easier Than You Think
Blog Post

Customer Onboarding 101: Easier Than You Think

Customer onboarding is a key component of any successful customer relationship, and it helps your customer service team navigate through their daily tasks, as your customer has a clear understanding of what is possible.

Do's and Dont's of Flowcharts for Process Management
Blog Post

Do’s and Dont’s of Flowcharts for Process Management

Flowcharts are useful for visualising processes, but they have limitations for business process management. Consistent standardisation is vital for clarity. While they’re excellent for quick representation, they lack detailed roles and information. Tools like Spark address these shortcomings with features for roles, data, sub-processes, and standardised notation, enhancing process management and improvement.

Alternatives to Nintex Promapp
Blog Post

Alternatives to Nintex Promapp

Nintex Promapp simplifies process mapping for non-experts but faces challenges with swim lanes, hidden steps, and a non-intuitive interface. Alternatives like Visio and Lucidchart also have limitations. Spark offers clarity, ease, and streamlined processes, ensuring everyone can understand and improve workflows without expert knowledge.