Mike Logue, Dreams CEO, is passionate about developing great places to work that provide exceptional CX. In this interview he talks about moving to digital, keeping the business nimble and staff engagement, and the impact that these have on CX.
We talked to Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and answered the question: When is a contact centre agent not a contact centre agent?
Discover how intelligent automation combines multiple process automation technologies to deliver improved productivity and efficiency.
Support high standards and performance with sustainable evaluation and feedback
Watch our interview with Aon as they discuss their experiences of using Liberty Create to transform customer experience.
Allow your teams to deliver much improved service when you digitise and automate your customer service process. Gain far greater visibility of what’s happening. And make it easier to measure performance (outside of contact centres), generate real-time alerts and notifications and ensure better reporting and early identification of issues and trends.