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In this live panel Q&A with James Rawlinson, Chief Information Officer (CIO), The Rotherham NHS Foundation Trust, and Jacqueline Leahy, Deputy Operational Manager, Hampshire NHS Trust we discussed how the move to digital patient appointment management also means a move towards inclusivity, leaving no patient behind and leaving no patient appointment unfilled.

One of the busiest contact centre challenges for any university is clearing. Hear how University of Hertfordshire have employed our omnichannel contact centre solution, Liberty Converse, to handle clearing during the pandemic with remote working and then went on to deploy it as a business as usual solution.