Network Rail shows that low-code for utilities enables faster digital transformation and answers the question what is great customer experience?

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For Nationwide, their members come first. That’s why they have topped the league table for customer service for a number of years. To stay on top, they have been through a digital transformation journey, using Netcall solutions to build low-code for banking apps and systems.

Customer experience was top of the agenda for Accord as brokers were looking not just for the best rates and terms, but for the quickest and most precise execution. They were experiencing delays by using postal and paper methods, so this was a key opportunity for process improvement.