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Move from idea to deployment quickly: Netcall launches three AI-powered Liberty Spark capabilities to help organisations with business process transformation by creating, searching and transforming business processes faster.

AI is helping organisations make digital services more accessible, intuitive and inclusive by enabling users to search, speak and interact naturally. By understanding intent rather than keywords, AI removes barriers, improves self-service and enhances customer experiences for people of all abilities and backgrounds.

Many organisations are rushing into AI without fully understanding how work actually happens. Process intelligence helps uncover inefficiencies, identify where AI adds genuine value and ensure the right mix of people, process improvement and automation delivers better outcomes with lower risk.

AI is becoming impossible to ignore across the rail industry. From operational planning to passenger services, there is growing pressure on organisations to demonstrate how they are preparing for a more intelligent, customer-focused future. But as Great British Railways (GBR) continues to evolve, there is a risk that the industry becomes too focused on future AI innovation

AI continues to dominate headlines. From boardroom debates to government policy announcements, organisations are being told the technology will transform the way they work. Yet much of the conversation still focuses on future possibilities rather than what’s already happening in practice.

Imperial College Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust have launched an AI-powered Patient Service Centre with Netcall, giving patients faster, more flexible access to support via phone, email, web chat and messaging. The platform improves efficiency, reduces administrative pressure, enhances accessibility and supports future NHS innovation.

Across industries, CIOs are being asked to deliver two outcomes that often feel at odds: Drive innovation while improving operational efficiency. On paper, it sounds reasonable. However, in reality, it is a constant balancing act.

New AI-powered features help organisations rapidly create, search and transform business processes, reducing the time between business ideas and deployment.

LGR is coming, and with it one of the biggest structural shifts the sector has faced in decades. The temptation is to treat reorganisation as a catalyst for sweeping digital transformation, but the immediate challenge is far more fundamental. When vesting day arrives, residents will still expect services to work as they did before. Bins must be collected. Planning applications must progress. Benefits must be processed. Behind the scenes, the technology environments must support those services to transition seamlessly.