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Imperial College Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust have launched an AI-powered Patient Service Centre with Netcall, giving patients faster, more flexible access to support via phone, email, web chat and messaging. The platform improves efficiency, reduces administrative pressure, enhances accessibility and supports future NHS innovation.

Across industries, CIOs are being asked to deliver two outcomes that often feel at odds: Drive innovation while improving operational efficiency. On paper, it sounds reasonable. However, in reality, it is a constant balancing act.

New AI-powered features help organisations rapidly create, search and transform business processes, reducing the time between business ideas and deployment.

LGR is coming, and with it one of the biggest structural shifts the sector has faced in decades. The temptation is to treat reorganisation as a catalyst for sweeping digital transformation, but the immediate challenge is far more fundamental. When vesting day arrives, residents will still expect services to work as they did before. Bins must be collected. Planning applications must progress. Benefits must be processed. Behind the scenes, the technology environments must support those services to transition seamlessly.

Santander UK has extended its partnership with Netcall for three years, continuing to use the Liberty low-code platform to enhance mortgage customer service journeys. The partnership supports ongoing service improvements, operational efficiencies and greater flexibility to meet changing customer expectations and business needs.

Netcall has been included among 40 notable vendors in Forrester Research’s newly published report, “The AppGen And Low-Code Platforms Landscape, Q2 2026”

Chiaro Group and Netcall have announced a new partnership combining Chiaro’s expertise in capturing organisational knowledge with Netcall’s Liberty platform – helping businesses turn insight into action.

Why CIOs should be prioritising stability as the foundation for transformation as part of local government reorganisation.

Netcall has been recognised as one of the Financial Times Best Employers 2026, ranking 342nd in the UK and top 40 in its sector, reflecting strong employee satisfaction, workplace culture and an outstanding work environment.