Reduce costs with digital transformation solutions for local government

Rationalise your applications and suppliers with Netcall to reduce costs, tackle security vulnerabilities, improve services and overcome your teams’ frustrations.

Remove data silos and gain valuable insights

Join up disconnected data across your local authority and use it more effectively. Suddenly, you can make better-informed decisions and direct resources where needed most.

Accelerate delivery and increase capacity with reduced resources

Meet your citizens’ expectations while working with budget constraints and limited resources. Empower and enthuse your best people with the right tools to do their jobs quicker and more efficiently. Retain their expertise and safeguard your services.

Automate workflows and save money

Save valuable time and resources every day by automating repetitive and manual tasks. You’ll significantly enhance efficiency, reduce errors and improve service delivery.

Enhance your citizens’ experiences through self-service automation

Provide 24/7 response times, enable crisis management and safeguard vulnerable citizens. Give your citizens the power to take control of their Council services.

Digital solutions made simple, with huge cost savings


savings by reducing the volume of licensing for Croydon Council. 15 people trained on the platform and 600 users.


saved in finances over 18 months at Tewkesbury Council. Extending to licencing, planning, cemetery, mapping and member services


cashable licence fee savings over five years for Newcastle City Council, plus 2,100 administration hours saved

Reducing the cost-to-serve for local government

Citizen demands are increasing, and you must do more with less money. You also have an inadequate digital infrastructure. Liberty has helped Councils all over the UK digitally transform without the expense of a significant change project. We can help you, too.

Reduce licence costs

Rationalise your applications for instant year-on-year cost savings.

Improve citizen experiences

Give your citizens unparalleled service through digital engagement channels.

Enhance staff productivity

Empower your teams and remove mundane tasks that slow them down.

Unleash digital innovation

Launch digital services faster and cheaper – keeping up with the latest innovations.

Remove data silos

Connect data and bring structure to unwieldy IT projects with ongoing cashable savings.

Plan your priorities

Transform to your speed and priorities. We’ll work with you to fit your timelines and budgets.

Liberty for Local Government

Accelerate your digital transformation journey without the high associated costs. Build meaningful citizen experiences and enable your staff to use connected workflows, data, and AI-powered processes.

Newcastle City Council

“Citizen Hub has given us the ability to build new solutions at pace. I’ve never felt so excited and empowered about saying to customers within the local authority that yes, we can do this now!”

Paul Doney

ICT Manager Digital Solutions, Newcastle City Council

“The power is in our hands and we are free from suppliers’ timescales and costs to make the specific changes that we want.”

Henry Ascoli

Digital Customer Experience and Website Manager, Waverley Borough Council

Hertsmere Borough Council

“Citizen Hub is future-flexible and also provides an opportunity for us to upskill several team members. Plus, the beauty of the AppShare means we can share applications with other councils, making development faster than we could ever have imagined.”

Lee Gallagher

Customer Services & Digital Transformation Manager, Hertsmere Borough Council

Harborough District Council

“We are always looking at ways to continually improve how we deliver services to our customers – along with balancing service improvements with cost and efficiency. With the support provided by Netcall through their mentoring package, we have been able to build a framework for future success.”

Rachael Felts

Customer Services and Engagement Manager, District of Harborough

Partner ecosystem

Our capabilities are evolving at speed, enhanced by a growing partner eco system that includes niche specialists and global advisory firms.

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Digital interaction

Provide customers with choice and convenience. Enable smooth and satisfying conversations across chat, email, text and social media on any device.

Unified Workspace

Have all the tools your team needs at their fingertips – in one place. You’ll streamline workflow, improve productivity and boost the customer experience.


Make digital self-service easy for your customers – with chatbots that can offer relevant, meaningful and personalised help, right away.

Safe, simple and secure

Can AI ever get out of control – and present serious risks? You can relax with Netcall. We’ve got you covered in the important areas, such as data compliance, reliability and security.