Netcall for Local Government

Give the people what they need

One in four councils use our low-code or contact centre solutions to make life easier for their citizens and staff. Now it’s your turn.

Become the council for the people

How we interact with our local government has changed. It’s less letters and phone calls, and more websites and services. We can help you meet this demand. Liberty Create lets you build self-service apps so citizens can tackle everyday tasks online. Paying council tax, applying for Blue Badges, contacting social services – whatever the job, chances are your can build an app for it.
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Better for citizens, better for you

All councils want to create better experiences for their citizens. But, in practice, this is extremely tough. You have to fix a load of broken processes and often technology can be as much of a hindrance as a help. Liberty Create is designed to solve this specific issue. It doesn’t just make it easier for citizens to contact you, it lets you create all-new, automated processes in a flash. So when someone gets in touch with a problem, the right person reacts to fix it and the citizen is notified. All without any manual assistance.
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Free up the phone lines

There are always those times when you get an influx of calls. Election season incites people to ask where their polling station is. Summertime sees a thousand people wondering which parks allow barbeques. The list goes on and on. We can help you manage this surge. IVR and chatbots can be deployed to manage Q&As and smart call routing can direct calls to the right departments. Everyone’s life just got easier.
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A treasure chest of apps

Sometimes, our customers are willing to share the apps they create and we store them all in our AppShare. During the COVID-19 our customers have been able to react quickly, producing apps for emergency alerts, status updates to tracking, workforce monitoring and volunteer communication.

Become a customer and you’ll get instant access to all of them.
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How to transform a council

Adur & Worthing Council are a people-centric organisation – they’re always looking for ways to make life easier for their citizens and staff. That’s why they chose to adopt our low-code solution. Now their staff can build apps to solve process issues and dramatically improve both the citizen and user experience. The numbers tell the story:

  • The recycling and waste management team reports that 70% of all bulky waste enquiries are now managed online
  • The housing repairs team now reports 86% customer satisfaction
  • The asset management team now has complete visibility over the status of 7,000 buildings

This is how you transform councils – one bad process at a time.

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The Citizen Hub: Take a shortcut

This is our toolkit for local government organisations – a framework of screens, processes and rules that councils have asked us for time and time again.

Roll out the most common services to the public in just a click – parking permits, blue badges and more. 

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It was obvious that the system had been developed by those who knew contact centre work and its working practices inside and out. Price was also a consideration, and the support from Netcall has been invaluable.