Become the council for the people
Better for citizens, better for you
Free up the phone lines
How to transform a council
Adur & Worthing Council are a people-centric organisation – they’re always looking for ways to make life easier for their citizens and staff. That’s why they chose to adopt our low-code solution. Now their staff can build apps to solve process issues and dramatically improve both the citizen and user experience. The numbers tell the story:
- The recycling and waste management team reports that 70% of all bulky waste enquiries are now managed online
- The housing repairs team now reports 86% customer satisfaction
- The asset management team now has complete visibility over the status of 7,000 buildings
This is how you transform councils – one bad process at a time.See the full story
The Citizen Hub: Take a shortcut
This is our toolkit for local government organisations – a framework of screens, processes and rules that councils have asked us for time and time again.
Roll out the most common services to the public in just a click – parking permits, blue badges and more.Download the product sheet
It was obvious that the system had been developed by those who knew contact centre work and its working practices inside and out. Price was also a consideration, and the support from Netcall has been invaluable.