AI-infused Contact Centre Solutions for Teams and Customers

Introducing our new Liberty Converse CX next-generation AI-powered cloud contact centre solution. Now, you can create employee and customer experiences that connect data, systems, teams and communication channels. Bring customer-facing teams together in a single workspace, streamline routing, and remove silos within the agent experience.

Introducing Liberty Converse

Discover How to Power Up your Customer Experience with Liberty


Combine cutting-edge, AI-driven customer communications with interconnected workflows, automated processes, and integrated systems. Elevate customer satisfaction and enhance colleague experiences through innovative technology solutions designed to deliver exceptional results.

How to deliver stand-out CX Find out more

Enhance customer interactions, streamline operations, improve overall efficiency and reduce costs

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Delight customers

Elevate customer experiences with self-service, omnichannel and AI-assisted channel interactions.

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Equip your team

Remove data silos, and empower your customer-facing teams with connected workflows and synchronised CRMs.

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Innovate easily

Modernise your contact centre with a cloud-native, agile, AI-powered communications platform.

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Grow at speed

Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.

Read our guide: Power up your CX

See Liberty Converse CX in action

Liberty Converse CX has intuitive new features that make managing customer communication a breeze. See how easy it is to get started and some of the functions it includes.

More than a contact centre solution

With Liberty Converse CX, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and backend system process automation with ease. Liberty Converse is part of our Liberty platform, which combines next-generation contact centre software with low-code, process improvement, robotic process automation and AI tools to make your best ideas happen – at speed and scale.

The solution that scales with your needs

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Make transformation simpler with ready-to-go integration

Transform your contact centre at speed. Netcall’s Liberty Converse technology allows for rapid integration with crucial third-party systems – reducing time, cost and complexity.

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“When [Liberty] Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”

Sam Johnson

Head of Customer Service, Dreams

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The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.

Empower agents to be the CX difference