Liberty Converse

Have it one of three ways. Converse is available on-premises, in the cloud or as a hybrid solution.

Your deployment choices matter and there is no one-fits-all answer. There’s a lot to consider – business objectives, financial options, integrations and IT resource. We can help you explore your options and, with years of experience, our technical teams are at your side for every step of the implementation and roll out.

The ability to keep your workforce working from different sites or from their own homes has become critical. It’s likely to remain crucial for the years ahead as a key part of your disaster recovery and business continuity planning.

It is certainly an operational feat, but it can be done, with the right technology in place. The flexibility of Converse can make this happen, quickly and without extra stress. Now is the time to boldly advance your digital agenda to improve productivity.

Imagine if you could design your ideal report, and then schedule its regular delivery to your inbox… well with Converse, you can.

No need to feel defensive, no more being on the back foot. You will know why you’re performing to SLA, and where to look for the next improvement.

Customers tell us the reporting function saves hours of time. Use dashboards to get everyone focused on a single version of the truth, as you enable teams to share common metrics. And then, just import any of the data straight into your BI tool using the API. It’s simple, easy and fast. You’ll be making real-time data-driven decisions in no time.

Wouldn’t you like to be able to offer proper channel choice to your customers? If your contact centre is already juggling several channels (which may feel like they are constantly increasing with the proliferation of instant messaging and social networking apps) you need to look at omnichannel.

You need to provide accessibility to all customers. Plus, customers expect brands to respond and interact in real-time. The only way to do this is to invest in a flexible, open and tightly-integrated technology platform, like Liberty Converse.

Convincing research shows that engaged employees deliver better customer experience with higher productivity.

As customer services, you need practical ways to show your front-line teams that you have their backs. With Converse, you’ll support them in two significant ways. First with personal growth through our transparent quality performance.

The tailored scorecards are backed with interaction recording to set everyone up for excellence. Second, teams whether on-site or at home will feel secure knowing their supervisors are only a click away. Everyone is supported, always.

Having the right people at the right time ready to respond to customer demand, makes a big difference. With Converse, this is so much easier. You’ll be free from complex spreadsheets or clunky manual rotas.

Our easy to use schedule planner rapidly builds the required shifts and rotas. As an integrated component, you’ll feel confident that you have the right people on hand, always. And adherence measures help every advisor to appreciate the impact they make on improving service, every day.