Advanced omnichannel contact centre
Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential.





Our customers
Read how our customers are using Liberty Converse to quickly deliver exceptional experiences every day.
Key features
The features in Liberty Converse will help you deliver outstanding customer experiences across every engagement.
We outline some of these below. And we’ve also given you a little taster of what magic happens when you couple Converse with other solutions on the Liberty Platform.
Management Information Systems
Access customisable management information tools designed to ensure that you have transparency into the intimate workings of your operations.
Learn more- Real time reporting
- Custom dashboards
- Data exports
Conversations
Engage your customers across a wide selection of digital and non-digital channels for customer conversations.
Learn more- Softphone / phone
- Web Assistant (with Connect)
- Facebook Messenger (with Connect)
- Instagram Messaging (with Connect)
- Google Business Messaging (with Connect)
- Twitter (with Connect)
- SMS (With Connect)
Workforce Optimisation
Deploy workforce optimisation (WFO) tools built around quality assurance, workforce management, adherence, agent support and evaluation, skills management and profiling tools.
Ensure the ideal balance between agent engagement, compliance and assurance standards.
Learn more- Shifts & rotas scheduling
- Call recording & screen recording
- Agent evaluation
- Queue management
- Customer satisfaction
- Agent/skills management
- Agent grouping & activity codes
- Enterprise workforce management
Automations
Design customisable intelligent CX automations across your digital and non-digital channels. Use automations to drive timely effective self-service with tailored IVR and chatbots.
Learn more- Custom IVR dialogues
- Agent omnichannel queuing & routing
- Liberty Bot Studio (with Connect)
- Custom chatbots (with Connect)
- Attendant routing (with Connect)
- In-conversation apps (with Connect)
- Custom event bot triggers (with Connect)
- Liberty Create (with Create)
Integrations
Natively integrate with several third-party business systems including Microsoft Teams and Dynamics technologies. Additional integration supports through open API enables you to develop custom connectors to your systems.
Learn more- Microsoft Teams
- Microsoft Dynamics
- SIP
- DPNSS
- QSIG
- Patient Hub
- Citizen Hub
- ContactPortal
- Liberty Create
- Liberty RPA
- Salesforce
Community
A growing online space for those creating more efficient and effective engagement experiences. Share your expertise, questions and answers with your peers and Netcall.
Learn more- Extensions, dashboards, report templates and applications library
- Free of charge to platform users
- Access to hundreds of resources
- Share best practice in the forum
- Suggest new ideas, vote for your favourite features
- Events
- Support portal access
Use cases
Here are some quick examples of how people are using Liberty Converse to deliver smooth and seamless experiences every day.

Maximise your Microsoft Teams investment
Connect Liberty Converse with Microsoft Teams so your teams work efficiently and collaborate seamlessly. And, we have direct routing telephony capability that saves you costs too.
Liberty is our all-in-one customer experience platform. You get all the tools you need to make your customer experience slick, seamless and satisfying.
- Boost your team’s productivity
- Improve your end-to-end CX performance
AI-powered Automation & Customer Engagement
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.

Low-code platform
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.

Conversational messaging

Contact centre solution