Advanced omnichannel contact centre
Connect your customers and agents in any channel with Liberty Converse. Blend practical AI and automation with agent-assisted technology. Our market leading omnichannel cloud contact centre solution will boost operational efficiency and agent productivity, reduce costs and improve customer experience.






Our customers
Read how our customers are using Liberty Converse to quickly deliver exceptional experiences every day.
Key features
Discover the key features in Liberty Converse our contact centre solution that helps you deliver outstanding customer engagement.
Couple Converse with other solutions on the Liberty Platform, such as conversational messaging, RPA, AI and low-code, to optimise your contact centre even further.
Conversation Channels
Engage your customers across a range of voice and digital channels for frictionless customer conversations.
Learn more- Softphone / phone
- Web chat
- SMS
- Social media messaging
- Face to face
Workforce Optimisation
Deploy workforce optimisation (WFO) tools built around quality assurance, workforce management, adherence, agent support and evaluation, skills management and profiling tools.
Ensure the ideal balance between agent engagement, compliance and assurance standards.
Learn more- Shifts & rotas scheduling
- Call recording & screen recording
- Agent evaluation
- Queue management
- Customer satisfaction surveys
- Agent/skills management
- Enterprise workforce management
Automations & Self-service
Design intelligent automations across your voice and digital channels to help your customer self-serve and take pressure off your agents.
Use automations to drive effective self-service through tailored IVR and chatbots.
Learn more- Customised speech bot
- Custom IVR dialogues
- Agent omnichannel queuing & routing
- Call and chat routing
- Build your own custom chatbot
- In-conversation apps
- Custom event bot triggers
- Secure IVR payments
- Integrated callback
- Create new apps
Management Information Systems
Access customisable management information tools designed to ensure that you have transparency into the intimate workings of your operations.
Learn more- Real-time reporting
- Custom dashboards
- Open API access
- Scheduled reporting
Integrations
Liberty Converse is system agnostic. We support integration through an open API that enables you to develop custom connectors to your existing and newer systems.
You can also natively integrate with several third-party business systems including Microsoft Teams and Dynamics.
Learn more- Microsoft Teams
- Microsoft Dynamics
- Salesforce
- Secure agent-assisted payments
- SIP
- DPNSS
- QSIG
- Patient Hub & Citizen Hub
- Low-code
- Robotic process automation
Community
Free for Liberty Platform users, our Community is a growing online space to get the most out of your technology.
Join the conversation to share your expertise, ideas, questions and answers to help us develop the most exciting products and useful features.
Learn more- Extensions, dashboards, report templates and applications library
- Updates, demos, training and developer info
- Access to hundreds of resources
- Share best practice
- Suggest new ideas, vote in features
- Events
- Support portal access
Use cases
Here are some quick examples of how people are using Liberty Converse our contact centre solution to deliver smooth and seamless experiences every day.

Maximise your Microsoft Teams investment
Connect Liberty Converse with Microsoft Teams so that your teams work efficiently and collaborate seamlessly. And we have direct routing telephony capability that saves you costs too.
Liberty is our all-in-one customer experience platform. You get all the tools you need to make your customer experience slick, seamless and satisfying.
- Boost your team’s productivity
- Improve your end-to-end CX performance
AI-powered Automation & Customer Engagement
Liberty is a tightly integrated suite of customer engagement and intelligent automation solutions that lets you manage and improve your customer experience, effortlessly. Take a look at what else is in our toolbox.

Low-code platform
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.

Conversational messaging

Contact centre solution