For a next-generation AI-powered cloud contact centre solution, look no further than Liberty Converse. Unlike other Contact Centre as a Service (CCaaS) solutions, you can create employee and customer experiences that connect data, systems, teams and communication channels. Efficiently orchestrate the complete customer experience from first contact to case management resolution through multiple departments.
Liberty Converse has intuitive new features that make managing customer communication a breeze. See how easy it is to get started and some of its functions, like AI-powered virtual assistants and chatbots, generative AI summarisation, omnichannel communication, multi-lingual chat translation in over 70 languages, and video calling for faster issue resolution.
Elevate customer experiences with self-service, omnichannel and AI-assisted channel interactions.
Remove data silos, and empower your customer-facing teams with connected workflows and synchronised CRMs.
Modernise your contact centre with a cloud-native, agile, AI-powered communications platform.
Adapt and scale rapidly with process optimisation tools. Create a 360-degree view of your customer.
With Liberty Converse, you’ve got the tools you need to deliver a 360-degree view of the customer. From initial contact through multiple channels to triggering workflows and backend system process automation with ease. Liberty Converse is part of our Liberty platform, which combines next-generation contact centre software with low-code application development, process improvement, robotic process automation and AI tools to make your best ideas happen – at speed and scale.
Transform your contact centre at speed. Netcall’s Liberty Converse technology allows for rapid integration with crucial third-party systems – reducing time, cost and complexity.
“When Liberty Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”
Sam Johnson
Head of Customer Service, Dreams
On Demand
Hear first-hand Imperial’s vision of creating a single patient service centre (PSC) and how case management in the NHS is streamlining, centralising and standardising its outpatient service.
Let robots handle mundane tasks that slow down your teams and free your people for higher-value work. We’ve made Robotic Process Automation (RPA) easy to use.
The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.
Smarter chatbots have arrived. Enhance your customers’ experience with instant, personalised help 24/7, while reducing costs and pressures on your team.
