Create contact centre
experiences your teams and customers will value

Delight your customers with a powerful fusion of self-service automation and human interaction while empowering your teams with essential tools for exceptional service.

Introducing Liberty Converse

Supercharge your services for customers and employees

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Delight customers

Elevate customer experiences with self-service omnichannel options.

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Equip your team

Empower your agents with AI-driven workflows and synchronized databases.

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Innovate easily

Modernise your contact centre with a cloud-native, agile and reliable platform.

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Grow at your speed

Adapt and scale rapidly with low-code process optimisation tools.

Deliver customer service your way

With our contact centre solution, Liberty Converse, you’ve got the tools and AI to deliver standout self-service, omnichannel interactions and customer experience analytics, plus new ways for employees to engage and collaborate. Converse is part of our Liberty platform, that combines low-coderobotic process automation and AI tools to make your best ideas happen – at speed and scale.

Solutions that scale with your needs

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Make transformation simpler with ready-to-go integration

Transform your contact centre at speed. Netcall’s Liberty Converse technology allows for rapid integration with crucial third-party systems – reducing time, cost and complexity.

“When [Liberty] Converse went live it was a complete breath of fresh air. Suddenly, we could see easily and explain what we’re doing for any customer that contacted us. We could put customers in different, more appropriate queues. We could make changes at the touch of a button. It took a weight off everybody’s shoulders to have the flexibility we needed.”

Sam Johnson

Head of Customer Service, Dreams

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Create great digital experiences

Today’s customers expect interactions to be fast and convenient. Employees also deserve friction-free experiences. Now’s the time to enhance every digital journey using intuitive low-code tools.

Deliver Meaningful Experiences

Do your interactions feel authentic to customers? They want to feel valued, recognised and have their needs met quickly. Find out how AI can make the difference.

Dreams | Tech driving seamless CX

The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.

Empower agents to be the CX difference