The Government’s cancellation of the northern leg of HS2 is highly controversial. But could the diversion of billions of pounds into new projects provide an opportunity for some businesses to regroup and retool?
Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. Traditionally, the emphasis has been on agent-centric features to enhance customer interactions. However, the dynamic nature of customer service demands a more comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.
Navigating a turbulent economy with technology requires organisations to be flexible, innovative and proactive. Learn more in this blog.