Blog

As we head into 2021, it will be more important than ever for businesses to get their customer service offerings right, due to increasing financial difficulties, a delayed backlog of appointments and a rise in online shopping habits – to name just a few factors.

Paul Rich considers how the London Market can make changes to it’s approach to data disconnects, improve efficiency and build a better future.

In a world of tech options, the choices are endless. And for every choice there is an opinion. As a vendor, we are aware that Local Government is often promised ‘silver bullet’ solutions. But do they really exist? And how has this year affected progress within the public sector?

We’ve launched a new app to help manage vaccinations. The app allows vaccination appointments to be scheduled and then booked by staff from their mobile devices.

Hospitals and Trusts are being asked to contact patients to understand if they still require their operations and if so determine what waiting list priorities should be. Many don’t have the staff or resources for such an exercise. Low-code can help your trust move fast.

Paul Rich, London Market consultant, at Motosi Consulting, explores how London Market business can overcome the data disconnect to deliver reduced operating costs and improved CX