Blog

Remove the burden of PCI DSS for your contact centre. Find out how your agents take payments over the phone without seeing, hearing or coming into contact with payment data.

We collaborated with Ashfield District Council at the Digital Leaders event to demonstrate how we’re putting transformation back into the hands of local authorities to enable their digital autonomy. Vicky shares her five lessons learned and steps to success in this blog.

The benefits of a patient portal to patients, staff and Trusts are well recognised now. We know the advantages they bring in terms of improving patient experience, freeing up staff time by reducing admin-heavy tasks, and optimising a given Trust’s capacity. But what if you could easily connect your patient portal to your booking centre which means a seamless patient journey, every time?

The complexity, cost and closed nature of legacy systems creates what we have dubbed ‘legacy spaghetti’ and makes it difficult to replace outdated applications. Doing so is often risky, costly and disruptive to business operations, requiring extensive IT intervention. However, the increasing importance of access to this data, held hostage by these outdated systems, to support digital transformation has pushed leaders to look for easier and more cost-effective solutions.

ICSs are being positioned as the key to better and more joined-up healthcare services driving improvements in the populations health. However, despite their promise, it would be naïve to think that the move to an ICS model alone will be the silver bullet for the challenges facing today’s over-stretched health and social care system.

In June, we saw the launch of the Government’s plan for digital health and social care. It sets out an ambitious vision to transform how care is provided. Leveraging the power of technology as an enabler to drive innovation and efficiencies – means a more positive patient experience.