Blog

Struggling to build the perfect process map? Our blog outlines how with five easy steps you can build a map to fully capture how your business handles that particular process.

Organisations must ensure their business processes are easy to read to avoid confusion and inefficiency. Inconsistent notation can lead to misinterpretation. Liberty Spark uses Universal Process Notation (UPN) to ensure clarity, making process maps easily understandable for all, preserving knowledge as employees and stakeholders change.

A blunt axe can cut down a tree, but a sharper blade will lead to far better results. It’s the same in every line of work – the tools we choose are central to the outcome, as well as our overall experience of getting there.

We’ll take a look at the fundamentals of activity-based costing and some of the tools you can use in your business to understand your own costs.

With the first year of annual reporting on the Tenant Satisfaction Measures (TSM) Standard complete, all results are expected to be published in Autumn 2024. And if those that have been published over the summer by some councils are anything to go by, many housing providers will be facing a wake-up call.

Process workshops are an important tool for anyone running any type of process management projects. Here are Netcall’s top tips to creating a great process workshop agenda.

In his latest blog post, Richard Higginbotham discusses how many Trusts are having to take a proactive approach to embrace tech, such an automation and patient engagement portals, to address the mounting waiting lists.

CGI Energy Commission Suite as a software-as-a-service solution with API integration points for easy connectivity with existing systems, such as those responsible for finance or billing, is explained by Duncan Andersen, CGI’s Vice President responsible for leading the company’s activity in the UK’s Utility Retail sector, in this guest blog.

The ultimate process mapping guide. Want to learn how to get started? This guide covers everything from process maps to continuous improvement