Blog
Insight and commentary from our team of customer experience experts.
We spoke to Dave Loudon, founder and managing director of DTL creative. Over the last 10 years, Dave and his team at DTL have been supporting successful change at Social Housing Associations. We asked him his opinions about transformational success, traps projects fall into, and for his 3 top tips.
Housing associations can now integrate a range of smart devices and sensors within buildings to improve the day-to-day lives of residents and give peace of mind to their relatives – from remote sensors, detecting issues such as dampness or controlling temperature, to motion sensors, to detect if a vulnerable person has fallen or is in danger.
Bringing digital transformation into the heart of the NHS and creating a health and care sector fully equipped to face the future and deliver for patients is key. But how does the NHS do this facing more immediate and mounting pressures?
There’s more than meets the eye with the Liberty Platform. Could it be your super power? In this blog we look at how you can go beyond the contact centre with the technology behind Liberty Platform.
NHS Shared Business Services (NHS SBS) has launched a new framework that focuses on pre-and post-appointment communications technology for patients and citizens. So, what does this mean for potential NHS buyers of patient portals or integrated contact centres?
Operational resilience has never been more important than in today’s financial sector. Here’s how the new FCA regulations are impacting the insurance and financial industries.