Blog
Insight and commentary from our team of customer experience experts.
Since the beginning of the pandemic, government rules and guidance have changed on a frequent basis, with residents relying on local authorities for the latest updates and instruction. Is low-code innovation the answer for local councils?
Firefighting has been the priority over the last year, with multitudes of consultations, procedures and surgeries postponed. To overcome this and improve patient experience in the new normal, optimum efficiency, powered by automation, will be critical.
In this automated, tech-orientated world where the contact centre is evolving fast, how do you empower agents to embody the persona of a CX Hero?
Call-back technology is nothing new, but can it still play a role in wowing your customers and delivering great CX?
A relatively recent buzz word in the business process transformation arena is one we are particularly fond of. Intelligent Automation. We like it so much because it completely sums up the exciting work that two of our solutions, Liberty Create and Liberty RPA, can do for organisations.
The shift to homeworking has led to increased pressure on IT teams – both internal and external – to keep on top of latest technology developments and ensure that cybersecurity hygiene is as strong as possible.