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Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks
It has been a year of momentous change for business – and many markets have been forced to accelerate their digital transformation efforts to overcome and adapt to new ways of operating.
The latest in the series of blog posts comparing Liberty Create with some of the other major low-code platforms in the market , this time, looking at Salesforce Lightning.
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Much has been promised on the benefits of moving your contact centre to the cloud… Does it depend on your legacy hardware, agreements in place and the way your organisation and contact centre is structured? We asked one of our Solution Architects to explain the real benefits and potential drawbacks
It has been a year of momentous change for business – and many markets have been forced to accelerate their digital transformation efforts to overcome and adapt to new ways of operating.
The latest in the series of blog posts comparing Liberty Create with some of the other major low-code platforms in the market , this time, looking at Salesforce Lightning.
The COVID-19 crisis has had an impact on every business. And we all know it’s not over yet – we’ll be feeling the ripples of it for years to come. Some will fail. Some will struggle. Some will thrive. What can you do, as a visionary Chief Exec, to help ensure your company comes out of it stronger?
We are releasing a new Liberty Support Portal, which will offer a host of new self-service features and will evolve the way that our customers log support requests.
2020 has been a game changer for many reasons, but one way in which it was predicted to change contact centre technology was cloud utilisation. We think this is accelerating.