Blog
Insight and commentary from our team of customer experience experts.
CIOs need cost effective solutions that meet exact compliance needs, talk to your existing tech stack and keep you in control. Here’s how to choose whether to build or buy —delivering new digital features quickly and making existing infrastructure work for longer.
The need for digitisation in the healthcare system is clear. It can save costs, improve operational efficiencies and cut patient backlogs. NHS England has recognised this need, prioritising national investments — to the 45 least-digitised NHS provider trusts — to help increase the rate of digital transformation across the entire healthcare system.
Even if your agents are world class, your contact centre could be misfiring — owing to a stubborn problem buried deep within your operation.
Why the C-suite is critical to overcoming the challenges of digital transformation and getting it ‘right’.
Highlights from Local Gov Camp, an event round up for those that didn’t manage to get along to the event in Birmingham.
According to Forrester, 70% of banks have either implemented (or are currently implementing) some form of digital transformation. As they adapt many need best practices and technologies that help speed up the pace of change.