Blog

Hospitals and Trusts are being asked to contact patients to understand if they still require their operations and if so determine what waiting list priorities should be. Many don’t have the staff or resources for such an exercise. Low-code can help your trust move fast.

Paul Rich, London Market consultant, at Motosi Consulting, explores how London Market business can overcome the data disconnect to deliver reduced operating costs and improved CX

We looked at what RPA is and why it matters. In this second part, I’d like to examine in more detail, the use cases for RPA – where they are today and the possibilities for the future.

We recently added AI-powered Robotic Process Automation (RPA) technology to our Liberty Platform capabilities. In this blog we’ll introduce you to Liberty RPA, the benefits that it has for organisations, its limitations and why we think this is great news for you, our customers.

We speak to Gerry Brown, the Customer Lifeguard, who is on a mission to save the world from bad customer service. Hear his views on consumer behaviour since the crisis and what evolutionary organisations have done to keep their foot on the accelerator.

The workplace has changed drastically over the course of this year – and even as some people return to the office, social distancing measures have led to speculation that COVID-19 could mean the end of call and contact centres. However, these centres employ 4% of the UK’s working population, and – due to increasingly complex customer needs – are a must-have to ensure business success.