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You need to make it easy for patients to manage their appointments so they keep you in the loop. And you need an overview of patient interactions so you can get accurate data about attendance. Most clinics are focused on addressing the first challenge with SMS. They send patients a text asking them to confirm or reschedule their appointment.
Bridging the gap in digital banking: A unique user experience to remove customer experience disconnect.
Why omnichannel and offshoring can work. Integrate channels and data in one centralised, cloud-based system. That means every agent can work from an accurate, up-to-date view of the customer, regardless of where they’re based. At the same time, customers enjoy a consistent and seamless experience – whether they’re communicating with someone in Dubai or Dublin
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You need to make it easy for patients to manage their appointments so they keep you in the loop. And you need an overview of patient interactions so you can get accurate data about attendance. Most clinics are focused on addressing the first challenge with SMS. They send patients a text asking them to confirm or reschedule their appointment.
Bridging the gap in digital banking: A unique user experience to remove customer experience disconnect.
Why omnichannel and offshoring can work. Integrate channels and data in one centralised, cloud-based system. That means every agent can work from an accurate, up-to-date view of the customer, regardless of where they’re based. At the same time, customers enjoy a consistent and seamless experience – whether they’re communicating with someone in Dubai or Dublin
In this blog we look at two different types of contact centre with similar names – omnichannel vs multichannel.
Customer experience is changing – customers expect unified messaging and a personalised service. See how we’ve changed to meet those needs.
Low-code or no-code, what’s the difference? Our CTO Richard Billington discusses what makes low-code different from no-code.