Insight and commentary from our team of customer experience experts.

Nicky Hjerpe

Contact centres play a pivotal role in modern business operations, directly linking companies to their customers. Traditionally, the emphasis has been on agent-centric features to enhance customer interactions. However, the dynamic nature of customer service demands a more comprehensive approach that goes beyond agent capabilities. This is where low-code application development comes into play.

Richard Farrell

When the right tech impacts customer and employee satisfaction, why do so many buyers regret their choices? Richard Farrell shines a light on the top 3 tips to avoid buyers remorse.


As the NHS celebrates its 75th birthday, here at Netcall we’ve been looking back at the impact our technology has had over the latter part of this great institutions tenure and what’s yet to come.