Platform

Netcall Liberty

An AI-powered Automation & Customer Engagement platform that lets you make huge transformational changes, fast.


Tie it all together


Building a great customer experience is hard. Improving customer experience seems simple — you invest in the departments that face your customers — marketing, sales and service. But your customer experience doesn’t just depend on the people dealing with customers every day. It depends heavily on the people, processes and technology working behind the scenes to deliver a frictionless experience every time.

We can help you break the wheel.

Liberty is our AI-powered Automation & Customer Engagement platform that lets you make huge transformational changes, fast. So your customer experience transforms – radically, organically and, most importantly of all, rapidly.

  • Improve and automate processes
  • Integrate communications, data and systems
  • Transform digital journeys

Our modular tech comprises low-code, robotic process automation (RPA), omnichannel contact centre and conversational messaging, delivering dramatic operational efficiencies. And with artificial intelligence and machine learning at its core, enriched data insights make complex decisions simple.

Watch the video below to find out more.

 

AI-powered Automation & Customer Engagement platform


Liberty Create low-code
Liberty Create:
Low-code
platform
Dream it, Build it. Build almost any app you can dream up. It’s tailor-made for citizen developers but includes all the functionality that seasoned pros rely on. 
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Liberty RPA
Liberty RPA:
Robotic process automation
Free-up people.
Use software robots to increase accuracy, quality and scalability while reducing human error.

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Liberty Converse Contact Centre
Liberty Converse:
Contact centre solutions
Unite and engage. Track and improve agent performance and connect all your communications channels in one feed. This is the tech that made us famous.
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Liberty Connect Omnichannel Messaging
Liberty Connect:
Omnichannel messaging
Go digital. Exchange messages with your customers over almost any digital channel, and add chat bots to your comms stack.

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Dig into our capabilities


Liberty Ai Icon
Liberty AI:
Improve decision making
Use Artificial Intelligence and Machine Learning to gain richer insights to your data and improve business decision making.
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AppShare Symbol
AppShare:
Crowdsource
ideas
Kick-start your customer experience with a range of pre-made solutions built by our customers. Or, if you’d rather start from scratch, use our widgets, adaptors and plug-ins to tackle common tasks.
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Integrations Symbol
Integrations:
Keep the tools you rely on
You don’t need to leave our platform to get the data you need. Integrate your current apps using generic REST and SOAP APIs.

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Liberty microsoft teams logo
Microsoft Teams:
Boost your team’s productivity
Combine Microsoft Teams and Netcall Liberty to boost your team’s productivity and improve your customer experience performance.

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During the COVID-19 outbreak, the Liberty Platform was flexible to allow NHS Greater Glasgow & Clyde to quickly adapt to make contact with patients and keep our contact centres readily available with the demand for remote working.

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