Platform

Netcall Liberty

An all-in-one customer experience platform that lets you make huge, transformational changes, fast.


Tie it all together


Liberty is a tightly integrated suite of low-code and contact centre solutions that lets you manage and improve your customer experience, effortlessly.

  • Solve process issues that undermine your customer experience
  • Improve agent performance in the contact centre
  • Weave your channels into one conversation

 

One platform. Four Solutions.


Liberty Create Symbol

Liberty Create:
Low-code
platform

Dream it, Build it. Build almost any app you can dream up. It’s tailor-made for citizen developers but includes all the functionality that seasoned pros rely on. 
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Liberty RPA Symbol

Liberty RPA:
Robotic process automation

Free-up people.
Use software robots to increase accuracy, quality and scalability while reducing human error.

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Liberty Converse Symbol

Liberty Converse:
Contact centre solutions

Unite and optimise. Track and improve agent performance and connect all your communications channels in one feed. This is the tech that made us famous.
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Liberty Connect Symbol

Liberty Connect:
Omnichannel messaging

Go digital. Exchange messages with your customers over almost any digital channel, and add chat bots to your comms stack.

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Dig into our toolbox


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AppShare:
Crowdsource
ideas

Kick-start your customer experience with a range of pre-made solutions built by our customers. Or, if you’d rather start from scratch, use our widgets, adaptors and plug-ins to tackle common tasks.
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Integrations:
Keep the tools you rely on

You don’t need to leave our platform to get the data you need. Integrate your current apps using generic REST and SOAP APIs.

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Liberty microsoft teams logo

Microsoft Teams:
Boost your team’s productivity

Combine Microsoft Teams and Netcall Liberty to boost your team’s productivity and improve your customer experience performance.

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During the COVID-19 outbreak, the Liberty platform was flexible to allow NHS Greater Glasgow & Clyde to quickly adapt to make contact with patients and keep our contact centres readily available with the demand for remote working.

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