Tie it all together
Building a great customer experience is hard. Improving customer experience seems simple — you invest in the departments that face your customers — marketing, sales and service. But your customer experience doesn’t just depend on the people dealing with customers every day. It depends heavily on the people, processes and technology working behind the scenes to deliver a frictionless experience every time.
We can help you break the wheel.
Liberty is our AI-powered Automation & Customer Engagement platform that lets you make huge transformational changes, fast. So your customer experience transforms – radically, organically and, most importantly of all, rapidly.
- Improve and automate processes
- Integrate communications, data and systems
- Transform digital journeys
Our modular tech comprises low-code, robotic process automation (RPA), omnichannel contact centre and conversational messaging, delivering dramatic operational efficiencies. And with artificial intelligence and machine learning at its core, enriched data insights make complex decisions simple.
Watch the video below to find out more.
AI-powered Automation & Customer Engagement platform
Robotic process automation
Use software robots to increase accuracy, quality and scalability while reducing human error.
Contact centre solutions
Dig into our capabilities
Improve decision making
Keep the tools you rely on
Boost your team’s productivity
During the COVID-19 outbreak, the Liberty Platform was flexible to allow NHS Greater Glasgow & Clyde to quickly adapt to make contact with patients and keep our contact centres readily available with the demand for remote working.
You might also be interested in
The UK’s most recommended Bed Retailer, Dreams is set to replace its siloed customer engagement platform with a single integrated solution from Netcall that will deliver a seamless experience to customers across all its service channels.
Cumbria County Council’s digital transformation strategy delivers huge savings and achieved industry leading response times with a direct positive impact on council user experience.
Low-code software for business users and developers. Unite your innovators on one system to improve processes and build better customer experiences.