Platform

Netcall Liberty

An all-in-one customer experience platform that lets you make huge, transformational changes, fast.


Tie it all together


Liberty is a tightly integrated suite of low-code and contact centre solutions that lets you manage and improve your customer experience, effortlessly.

  • Solve process issues that undermine your customer experience
  • Improve agent performance in the contact centre
  • Weave your channels into one conversation

 

One platform. Three Solutions.


Liberty Create:
Dream it, build it

Bring business users and developers together in one place where they can collaborate on solutions to big, knotty customer experience problems. This is low-code for everyone.
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Liberty Converse:
See the full picture

This is our complete contact centre solution. Track and manage agent performance, connect all of your communication channels and create seamless customer journeys.
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Liberty Connect:
Dozens of channels. One conversation

Integrate your favourite apps with new and emerging communications channels like Twitter, Facebook and WhatsApp – through our omnichannel messaging solution.
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Dig into our toolbox


AppShare:
Crowdsource ideas

Kick-start your customer experience with a range of pre-made solutions built by our customers. Or, if you’d rather start from scratch, use our widgets, adaptors and plug-ins to tackle common tasks.
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Integrations:
Keep the tools you rely on

You don’t need to leave our platform to get the data you need. Integrate your current apps using generic REST and SOAP APIs.

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The implementation process from start to finish has been absolutely amazing; every milestone was kept to and our customer feedback has been very positive.