Using robotic process automation to free up staff and overcome manual processes
ATS Euromaster, the tyres and vehicle maintenance provider, employs more than 1200 staff, across 260 centres and including mobile technicians. Their IT infrastructure was reliant on multiple legacy systems, with limited interaction between systems. It was reliant on manual processing. Staff were spending too much time copying and pasting – ATS Euromaster wanted to give their staff more productive and fulfilling tasks.
They turned to Liberty RPA, using our robotic process automation technology to allow their software to automate to interact with the Windows desktop instead of a person. It allowed repetitive tasks to be handled by the computer, without human intervention.
“We think about our people doing repeatable, mundane activities – it’s really important that we are able to utilise their time in a much more productive way.”
David Robson
IS/IT Director, ATS Euromaster
Frees Up
staff for more productive tasks
Overcomes
manual processes
Improves
employee experience
“Ultimately, we believe in the product. We believe in RPA and, with Netcall’s support, it’s been easier to get going and to bring it to life.”
David Robson
IS/IT Director, ATS Euromaster
As well as bringing together legacy systems and data sources, the cultural adoption of using robots has opened up new approaches. The leadership team has adopted RPA – it’s discussed in meetings across the business. They now reassess what and how they are doing tasks, considering whether there is a better way to achieve this goal. All of this continually contributes to increased efficiency.
Resolve many layers of processes and years of changes to link up your core systems
Clinigen is a global, specialist pharmaceutical services and products platform. They needed a contact centre solution to consolidate the systems and unite the teams, enabling effective, seamless customer experience.
Network Rail needed a seamless, digital RAMS approval system to make it quicker and easier to manage and provide visibility and updates to all parties.
The UK’s most recommended bed retailer, Dreams, set out on a journey to replace its customer engagement platform with a single integrated solution, aiming to deliver a seamless experience across all service channels and elevate customer experience even further.