Improving placements in mental health services for young people

How Liberty Spark helps NHS mental health services for children and young people in south London

NHS Logo

The challenge

A partnership of three NHS Trusts in South London embarked on a New Models of Care pilot in order to improve the experience of children and young people requiring inpatient placements in Mental Health Services. The partnership sought to reduce the distance that many children and young people, and their families, have to travel to these placements. The further from home a placement, the greater the impact on the wellbeing of the patient and their family.

Change Platform Consulting led a series of workshops to understand the current situation, develop a vision and then design future state processes. The workshops were facilitated using whiteboards and sticky notes along with Liberty Spark, our process improvement and mapping software, for the process capture and design.

The team found the Liberty Spark approach both challenging and hugely valuable.

Change Platform Consulting

The solution

The result

  • From the initial workshops, the partnership saw a 75% reduction in the number of children and young people, from South London, staying outside the area
  • Across the partnership’s inpatient wards, the total capacity used by local children and young people increased from 52% to 90%
  • The improved ways of working in this area also contributed to a 12% underspend against budget
  • All of this was within the first 9 months.
Breaking down barriers of understanding

These results demonstrate how the Liberty Spark approach and platform continually delivers value above and beyond the original project goals. It brings teams together and breaks down barriers in understanding very quickly.


52% – 90%

increase in total capacity

75% less

children staying out of area

12% underspend

against budget

Process mapping at the speed of conversation

Here’s how you can quickly and intuitively map any organisational process and then rapidly build them in Liberty.

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