Boost performance in utilities

Streamline your workflows by automating manual tasks. Build in features like scheduling, route optimisation, task assignment, inventory management and customer communication. The result? You’ll optimise resource allocation, boost productivity and deliver excellent customer services.

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UK Power Networks: Tackling project after project

Find out how UK Power Networks has used Liberty Create to connect the customer journey, drive new digital services for customers, intelligently automate GDPR compliance and to deliver lean methodology efficiencies.

Power up your customer experience with Liberty

Empower your field team to make informed, on-the-go decisions. Bring data sources together and analyse information about your customers, equipment, inventory and service history. Identify patterns, predict maintenance needs and optimise scheduling to enhance CX. You’ll accurately diagnose problems and resolve issues faster.

Driving new digital services for customers

Rapid roll-out app integration

Freeing up teams to focus on complex cases

Creating applications for payment support

Manage process improvement

Delivering automation and digital services whilst supporting vulnerable customers with the Priority Services Register

Enabling outpatient services transformation and NHS app integration

Providing easily manageable systems for residents to access emergency services

Self-service payment support app to improve services for customers in financial difficulty

Driving digital orientation, operational efficiency and expanded customer relationships

Successfully deliver user-friendly digital customer services

Assist vulnerable customers, manage the cost of living and achieve net zero targets

83%

efficiency savings

88%

Reduction in manual processing

1 week

App build

95%

Customer satisfaction scores

Benefits for utilities

Every change you deliver has the potential to make employee and customer experiences more intuitive and rewarding. What’s more, you can also expect better outcomes and tangible savings.

Support in challenging times

Deliver inclusive digital and excellent customer service faster

Unify and integrate

Break down silos and connect systems, data and workflows easily

Power to connect

Enable digital self-service at scale and delivering operational efficiency

Customer payments made easy

Self-service payment supporting for customers with the cost-of-living crisis.

Liberty for utilities

Accelerate your digital transformation journey via a single platform. Build meaningful customer experiences and support your staff with connected workflows, actionable data and AI-powered processes. Liberty lets you always stay connected with assets, teams and customers.

Engage with everyone

Make employee and customer experiences more intuitive and rewarding at every touchpoint – so people get what they need with Liberty platform

Book a one-on-one video call with one of our experts

We are excited to continue our digital journey. Liberty platform gives us a solid foundation and Netcall provides the tools that we need today, plus growth opportunities for the future.

Dave Roberts

IS/IT Director, UK Power Networks

It will enable customers to better manage their accounts, and I can’t wait to see the progression of the app.

Angela MacOscar

Head of Innovation, Northumbrian Water

We’re processing more applications than other Distribution Network Operators, faster, and with the highest customer satisfaction scores from Ofgem.”

Ben Elmy

Product Manager, Domestic Low Carbon Readiness, UK Power Networks

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Intelligently automating GDPR compliance

With all the privacy controls already in place to ensure adherence to the regulations, but with very manual processes – managed across emails, forms and excel spreadsheets and other disparate systems, the Data Protection Officer (DPO) wanted to reduce complexity, enforce a consistent process and reduce the compliance impact on workloads across the business.

UK Power Networks: tackling project after project